My flight is scheduled and I want to cancel or change it
Changes and refunds will be processed according to the terms and conditions of the fares you have purchased; more information here.
Voucher refund
- You must book your flight within 1 year and travel up to 360 days after booking;
- Easy online issuance;
- Total or partial use of the voucher is allowed.
Refund to the original payment method
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You can request a ticket refund, according to the terms and conditions of the fare you have purchased, to the original payment method.
Note:
The online refund request is only available for tickets purchased directly from TAP. If you made your booking via a travel agency, please contact them to request your refund. If you are unable to solve the situation directly with your agency, please contact our team.
