Alerts and informations

Information regarding the impact of the Coronavirus on TAP’s operation.

Latest updates here.

Travelling to Azores - Risk Assessment and Early Detection

The Health Authority of the Autonomous Region of the Azores intends to monitor the risk associated with the disease by the novel Coronavirus (Covid-19). Therefore, we request your cooperation in completing this questionnaire, 24 to 48 hours prior to your joruney.

Traveling to Madeira - mobility authorization for health issues

The Health Authority of the Autonomous Region of the Azores intends to monitor the risk associated with the disease by the novel Coronavirus (Covid-19). Therefore, we request your cooperation in completing this questionnaire, 24 to 48 hours prior to your joruney.
 
For further clarification on this situation, passengers can send an email, iasaude@iasaude.madeira.gov.pt and / or contact the following numbers: (+351) 291 238 099 or (+351) 291 208 700.

Alcohol-based hand sanitizer.

The total net quantity of all such articles carried by each passenger must not exceed 2 kg or 2 L and the net quantity of each single article must not exceed 0.5 kg or 0.5 L. 

Alcohol-based hand sanitizer is acceptable as carry-on or checked baggage. However, it should be noted that where passengers wish to have the hand sanitizer in their carry-on baggage that the limit of 100 mL or equivalent per item for liquids and gels in accordance with the aviation security provisions applies.

Security restriction (100mL) does not apply to passengers transporting the hand sanitizer on flights departing from Portugal. For flights departing other countries, these restrictions may vary upon each National Authority assessment.

Restrictions for the transport of baggage on flights to and/or from Abidjan, Accra, Bissau, Dakar, Lomé, Praia, Sao Vicente and Sao Tome.

Due to space limitations on our aircrafts, during certain times of the year, purchase of extra baggage transportation is restricted for the following destinations and periods:
  • Travelling to Abidjan, Accra, Bissau, Dakar, Lomé, Praia, Sao Vicente and Sao Tome:
    • Easter – from 28 March to 12 April 2020
    • Summer – 13 June to 30 August 2020
    • Christmas – from 11 December 2020 to 10 January 2021
  • Departing from Abidjan, Accra and Lomé:
    • Easter – 13 April to 20 April 2020
    • Summer – 13 June to 13 September 2020
    • New Year’s – 26 December 2020 to 10 January 21
The trips whose destination is Abidjan, Accra, Bissau, Dakar, Lome, Praia, São Tomé and São Vicente and whose origin is Abidjan, Accra and Lome will not allow excess baggage (weight and / or dimensions) on the allowance associated with the fare, the purchase of extra baggage, nor the transportation of animals, sports equipment or musical instruments dispatched to the hold. The number of pieces accepted will be in accordance to what is indicated on the ticket and, for each piece, the sum of the three dimensions (height + length + width) cannot exceed 158cm, with a maximum weight of 23kg, in Economy and 32kg, in Executive class.

This restriction is applied to all tickets, regardless of the product that is acquired or the Passenger’s Frequent Flyer status, with the exception of tap|discount tickets, where it is possible to add the transport of one piece of baggage.

We present our sincere apologies for any inconvenience that this situation may cause.
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