TAP continues to gradually adjust its operation in response to the lifting of mobility restrictions that were imposed, as well as the willingness and desire to travel. Doing so always with the greatest safety.
TAP Clean& Safe
Your health and safety are our priority.
We have developed and implemented new standard for hygiene, health and sanitary safety - TAP Clean & Safe, which is in line with the guidelines of EASA, IATA, DGS e UCS,, so that you can travel safely.
Find out here the measures we have been implementing and the good practices to ensure that you can travel safely.
We're ready, when you're ready
For extraordinary times, extraordinary solutions. We offer flexibility, value, time and peace of mind to manage your reservation.
Find out the conditions here.
Travel restrictions COVID-19 and entry requirements
We ask that you contact us, by phone, only if you are unable to use our website.
If your ticket is within the conditions mentioned on this page, we recommend that the free change of your ticket be done online through Manage Booking or that the online refund request be made here.
Our Contact Center is receiving an extremely high amount of calls and regret the inconvenience that this situation may cause our passengers. We are making every effort to help all our Clients. To ensure that our response is swift as possible, please use our various online platforms, such as the website, our social networks and live chat.