Booking information – Information, management, and related reservations

Booking information

Find the answers to your questions about reservations...

How can I know if my ticket is refundable?

This information can be found in the ticket conditions provided in the confirmation e-mail sent by TAP. It can also be found here.


Can I ask for a ticket refund online?

Yes. You can make the online request in this page.

Under what conditions is it possible to request a refund?

To apply for a refund via FLYTAP, you must have made your purchase through one of TAP’s sales channels (Contact Centre, Desks or FLYTAP)

Are there any restrictions on online refunds?

Yes. Online refund is not available for:

  • The social mobility subsidy request (Madeira);
  • Tickets issued by travel agencies.

I bought my ticket from a travel agency. Can I ask for an online refund?

No. Tickets issued by travel agencies can only be refunded by travel agencies.

What is the time limit for ticket refund requests?

Ticket refund requests can be made at any time up to one year after the date the ticket is issued.

How will I receive my refund and how long will it take to process?

For credit card payments, the refund will be processed within 7 days. If you purchased your ticket using a debit card, the refund will be processed by bank transfer within 21 days. 

What happens with my booking once the refund process is activated?

All flights on your booking are cancelled immediately the refund request is confirmed.

Will I have to pay a refund charge?

Please find all information about the service charge applicable to your refund request here.


Can I request a refund for a Victoria Award Ticket?

It is not possible to refund Victoria Award Tickets online. To apply for a refund you must contact the Victoria Service Centre.

Can passengers who qualify for the Madeira and Azores autonomous regions’ mobility programme apply for the subsidy in this way?

No. The subsidy must be requested from the body stipulated for this purpose. Find out more here.

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