Check-in – Online, at the desk, automatic, and other options

Check-in

Discover all the check-in options you can choose from.

What is Mobile Check-in?

Mobile Check-in is a service that allows you to check in wherever you are, with a smartphone or tablet, and immediately receive your boarding pass.

It is available through the TAP app or the FLY TAP Mobile website.

You can find all information here.

What are the conditions for Mobile Check-in?

For Mobile Check-in, you will need:

  • A smartphone or tablet with internet access;
  • An e-ticket for a flight operated by TAP;
  • To be travelling on a route where Mobile Check-in is possible;
  • Not to have made any changes against payment of charges.

Can I use Mobile Check-in for the outward flight and return flight?

Yes, but only if the departure city is included in this service and within the advance period defined for the check-in.

Is Mobile Check-in available on all TAP routes?

Mobile Check-in is not available on all TAP flights. Please see all restrictions and details here.

Can I use Mobile Check-in when travelling with checked luggage?

Yes. You may deliver your luggage to a TAP counter, according to the information table available here.

When I use Mobile Check-in, how long before the flight do I need to be at the airport?

If you are travelling with checked luggage, please consult the drop-off timetables here. If you are travelling with hand luggage only, you must only keep in mind that the boarding gate closes 15 minutes before the scheduled time of departure.

I lost or can't print my mobile boarding pass. What should I do?

In that case, you can:

  • Access the Mobile Check-in app once more and re-issue the boarding pass;
  • Access the Online Check-in and print the document in PDF format;
  • Go to a TAP drop-off counter at the airport and ask to print your boarding pass.

Can I use Mobile Check-in for a group?

Yes, for all reservations with more than 9 passengers, you may use Mobile Check-in. However, we recommend each passenger checks in individually, so that the boarding pass is sent to their own mobile phones.

Can I use Mobile Check-in for the other passengers on my reservation?

Yes, you can check in the other passengers on your booking using a mobile device, for reservations of up to 9 passengers. This service works the same way as the Online Check-in.

Will I receive the boarding pass on my mobile phone?

Yes. You can receive it in two ways:

  • Via SMS, a link where your boarding pass is displayed;
  • To your email address, a PDF document.

My mobile device is not working. What should I do?

If your phone or tablet is not working, please go to a TAP counter at the airport and ask them to print the boarding pass.

I'm travelling with a baby. Can I use Mobile Check-in?

Yes. Mobile check-in is available for passengers travelling with babies.

With one exception: if you have asked TAP for the cot facility.

I cannot use Mobile Check-in for my flight. What's wrong?

If you’re having difficulty with your Mobile Check-in, you could be flying from an airport with restricted online access.

Please check restrictions and guidelines here.

I didn't receive the SMS message with my boarding card. What should I do?

Please try to do the Mobile Check-in again, so that a new SMS can be sent to you.

You can always recover or re-print your boarding pass at the baggage drop-off counter or kiosk desk.

How long before departure can I use the Mobile Check-in?

Mobile check-in is available up to 36 hours prior to departure

.Exceptionally and because of government restrictions for flights from and to the USA, Mobile Check-in is available from up to 24 hours prior to departure.

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