Check-in – Online, at the desk, automatic, and other options

Check-in

Discover all the check-in options you can choose from.

I'm trying to check in but it's not working/I have doubts. What should I do?

If you are experiencing difficulties when checking in, or other issues, please contact the TAP Contact Center.

I'm pregnant. How should I check in?

Pregnant women can check in online or on a mobile device. However, you must collect your boarding card at the airport.

Find out all information on special cases on here.

Can I check in for a minor?

No. Online and Mobile Check-in are not available for unaccompanied minors (children under 12) travelling with the additional escort service.

I'm travelling with an animal. How should I check in?

If you’re travelling with an animal - PETC (small domestic animals) and AVIH (service animals) - you can check in online or on a mobile device. However, you must collect your boarding card at the airport.

Find out all information on special cases on here.

How do I check in a group of passengers?

You can use Online Check-in and Mobile Check-in for a group of passengers. Each passenger must be added individually.

I'm travelling in a wheelchair. How do I check in?

If you’re travelling with special requests and services (wheelchair, animal transport, extra seat, etc), you must check-in at the airport.

Find out all information on special cases here.

I'm travelling with the help of a guide-dog. What should I do?

If you’re travelling with special requests and services (wheelchair, animal transport, extra seat, etc), you must check-in at the airport.

Find out all information on special cases here.

My flight has a stopover. Will I get a boarding pass for the entire journey?

Yes. You will receive the boarding passes for all the stages of your trip.

My flight has a stopover. Will I get a boarding pass for the entire journey?

Yes. The luggage will be tagged until the final destination of your ticket.

In some countries, you may have to collect the luggage for customs, at the entrance point. If this applies, you will be informed when you register your luggage.

After the check-in, where do I leave my checked luggage?

You may leave your checked luggage at any of the drop-off counters available in many airports.

Contacts

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