Create a TAP Account here. Once you have provided your details you receive an email with a link via which you can activate your registration and choose a password. This link is valid for 24 hours. After this period, you need to register again.
You can access your account here by entering your email (or client number) and your password.
You can also login to your TAP Account through a social network. In that case, you must login to your TAP Account using the details for the chosen platform.
After registering here, you receive an email with a link through which you can activate your registration and choose a password. This link is valid for 24 hours. After this period, you need to register again. Contact TAP if you do not receive an email with the account activation link.
To complete your TAP Client profile, go to your client area and click on “My profile” where you can update and complete your personal information and preferences and see how to manage the messages sent by TAP.
To retrieve your password, simply click here and indicate the email address you used to register your TAP Customer Account. If you have registered through a social network, you should retrieve your password via the same platform.
I did not receive a password recovery email. What should I do?
Check if our password verification email is in the SPAM folder. If it is not there, we suggest that you send a new request to retrieve your password by accessing the link in the last email received. You can also contact TAP.
Yes. Once you are registered you can login to your TAP Account via your social network accounts. Go to your “Client Area”, click on “My profile” and select your chosen platform in the “Social Networks” field.
I linked my TAP account to social networks and I want to recover my password. What can I do?
If you have a TAP account, you can retrieve your password even if you have an associated social media account. To do this, just click here and indicate the email address you used to register in your TAP Customer Account. If you have registered through a social network, you should retrieve your password via the same platform.
Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers must be equipped with one and guarantee that it is used during the entire duration of the journey.
Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.