Flying with TAP – Frequently asked questions at the airport and during the flight
Flying with TAP
Find the answers to the most common travel questions, whether at the airport or on the plane.
What is E-Taxfree Portugal?
E-Taxfree Portugal is an online app through which you can recover part of the VAT you paid on purchases made while in Portugal. If you live outside the European Union and are visiting Portugal, you should know that you can get a VAT refund on the purchases you make during your stay. E-Taxfree Portugal only applies when you leave the European Union from Portugal, and only on purchases made in Portugal.
What are the conditions for obtaining a VAT refund?
Exemption from VAT is applicable in the following conditions:
For residents of countries outside the European Union;
Purchases are not of a commercial nature and their value, per invoice, is not less than €50 (without VAT);
That you leave the European Union with the goods in your personal luggage before the third month after the date of purchase;
At the time of purchase, you must present your passport or other officially recognised document that is valid proof of residence outside the European Union;
At the end of the transaction, after asking for your details to apply for the exemption, the seller will provide you with proof of purchase with the respective record number. If a guarantee has been included, it will define the refund terms.
If you prefer to use the e-counter services, then ask the question directly on the platform, go to https://www.portaldasfinancas.gov.pt and select: Contacte-nos > Informações a Não Residentes e Entidades Públicas
You can also call the Tax Authority directly at: (+351) 217 206 707 from 9am to 7pm, Monday to Friday.
Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers must be equipped with one and guarantee that it is used during the entire duration of the journey.
Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.