Flying with TAP – Frequently asked questions at the airport and during the flight

Flying with TAP

Find the answers to the most common travel questions, whether at the airport or on the plane.

Is there any specific entertainment for children on board?

Yes. For more information click here

What kind of entertainment is available on economy class?

On some of our A330 and A340 fleet and on specific flights, you will find a wide variety of audio-visual content with touchscreen technology, such as audio and video on demand, films, television and radio channels, games, music cd's and a Kids Channel.

Some A330 aircraft are equipped with a digital channel system with remote control, films, TV series, documentaries and audio channels.

A319, A320 and A321 aircraft are equipped with ceiling mounted screens where you can enjoy content on sport, destinations, cartoons and much more.

OnAir WiFi is available in some aircrafts, so you can access the Internet on your computer, tablet or smartphone during flight.

TAP has a selection of magazines and newspapers at your disposal on all flights. Including the award-winning UP Magazine, TAP's in-flight magazine.

What meals and does TAP serve in economy class?

In economy class, TAP offers a meal according to the weather and season, as to the flight duration. The meal is inspired by the creativity of our Chefs and produced with fresh and high quality products.

We serve four types of meals:

  • Hot Meal;
  • Cold light meal;
  • Cold meal;
  • Snack.

Do I have to pay to watch a movie or listen to music on board?

No. The only service aboard you have to pay for is the OnAir WiFi system (you will find the price list in your seat-back pocket).

All the other services are free.

What kind of entertainment is available in Executive Class?

Some A330 and A340 in our fleet are already equipped with an Audio and Video On Demand system, which includes:

  • A selection of over 100 films;
  • 50 hours of Portuguese, Brazilian and international TV series and documentaries;
  • Daily news from Rádio Televisão Portuguesa in Portuguese and from France 24 in English and French;
  • 10 games (some of them multiplayer so you can play with other passengers on the same flight);
  • Over 1000 songs (renewed each two months) and audio books, with the possibility of creating your own playlist to listen to on board;
  • 12 Radio TAP stations;
  • Information about TAP and its destinations.

What meals and drinks does TAP serve in executive class?

Our menus showcase Portuguese products, flavours and traditions. For more information click here

What kind of comfort levels can I expect when travelling Executive Class?

The Recaro lie-flat seats on the A330 are actual beds, with hypo-allergenic pillows twice the size of the previous ones, and are covered with a soft-touch fabric specially designed for tap. Traditional blankets have been replaced by soft, thick comforters on long-haul flights. The headrests have also been redesigned. 

New electronic noise-reduction headphones with cutting-edge technology make flying with tap even more comfortable. The new recyclable, collectible amenity kits, decorated with artwork by recognised Portuguese, Brazililan and African artists, contain comfort items made with 100% natural materials.

Tablecloths, napkins, trolley cloths and tray cloths reflect the traditional quality of  Portuguese textiles.

Can I use electronic devices on board?

Yes. TAP  allows the use of portable electronic devices (PED) during all flight, if set in “flight mode” or equivalent profile — Wireless and Bluetooth functions disabled.

There are some guidelines you should observe during your flight:

  • Mobile phones and other transmitting PED´s may be switched on until aircraft doors are closed;
  • During take-off and landing, laptops and heavier PED´s must be properly secured in overhead lockers;
  • When placed on overhead lockersor if requested by the crew, PED´s must be switched off;
  • Please, check the list of portable electronic devices that are not allowed to use during all flight here.

Can I request a special meal on board?

Yes. You have a wide choice, including:

  • Meals for babies, children and diabetics;
  • Lactose- and gluten-free meals;
  • Low-calorie and low salt options;
  • Vegetarian meals;
  • Hindu, kosher, halal choices;
  • Fruit or seafood only dishes.
For more information click here.

Do I have to pay for the special meals on board?

Some special meals are subject to an extra charge on flights of up to than 4 hours (medium haul).These meals are always subject to confirmation and availability. This service must be requested at least 24 hours prior to flight departure time or at the time you book your flight through the Contact Center, the TAP desk or your travel agent.
On long haul flights, all special meals served are free for TAP passengers.

Check the list of special meals and other information about this service here.

Are there any special meals for children?

Yes. On all long-haul flights, and certain medium-haul flights, TAP has special meals for children, provided that they are requested when the flight is booked.

If you require a Child Meal for children between the ages of 2 and 11 (inclusive), please request it as early as possible.

Baby Meals for children up to the age of 2 (inclusive) are available, if previously requested:

  • On long-haul flights;
  • Some medium-haul flights in tap|executive class.

Can I use the internet on board?

Yes. The OnAir Wi-Fi system is available on routes between Europe and North and South America, on board  our A330 fleet.

For more information click here.

Is there a wine list available on board?

Yes. The TAP wine list is the result of careful selection by a panel of renowned Portuguese and Brazilian specialists.

Find out more here.

Does TAP charge extra for in-flight meals?

In-flight meals are free of charge except for some special dishes that are subject to an extra charge and are always subject to confirmation and availability.

All of the airline’s flights, except the Faro services from Lisbon, have in-flight meal service.

Find out what meal we will be serving on your flight here.

Which flights offer comfort kits?

On tap|executive, we offer new comfort kits. Recyclable and collectable, decorated with works from acknowledged Portuguese, Brazilian and African artists.

The kit contains items made with 100% natural materials.

Where can I find information on the TAP long-haul flights cabin?

You can find all information regarding executive cabin here.

Can I smoke on board?

No. Smoking on board TAP flights is strictly prohibited.

You can only carry electronic cigarettes in hand luggage. However, as their use may cause problems, smoking is prohibited in whatever form.

Online services

Before the flight

Help vídeos

  • TAP Digital Kiosk

    A better way to read onboard

See all (1)

Contacts

Talk to us Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience. Contact us

Phone

Monday to Sunday: 24h
See all