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    Boarding – find out all you need to know

    Boarding

    Begin your trip without hassles or delays.

    At the time of flying do take a look at your boarding pass. On it you will find all the information you need, so that from the moment you arrive at the airport to when you board the aircraft your experience will be as comfortable as possible.

    On your boarding pass you will find the following information:

    • The departure time of your flight;
    • The name of the terminal where you need to go;
    • The number of your boarding gate – please bear in mind this can sometimes change, so keep an eye on the airport information screens to ensure you are in the right place;
    • Your boarding area (A, B, C or Premium);
    • Your allocated seat number;
    • The class you are flying in.

    Boarding areas

    In order to ensure an orderly experience, boarding is now carried out by seating area. Your area is identified with the word “Premium” or the letter A, B or C. On flights to Europe and North Africa, areas A, B and C are organised as follows:

    • Zone A – passengers flying in Classic;
    • Zone B – passengers flying in Basic;
    • Zone C – passengers flying in Discount.
    Boarding is carried out differently on intercontinental flights, with boarding areas divided into groups of rows A and B:
    • Zone A – rows towards the rear of the aircraft;
    • Zone B – rows towards the front of the aircraft;
    • Zone C – rows in the middle of the aircraft.
    Please do not be late, as we close the boarding gates 20 minutes prior to departure to ensure your flight departs on time. Please ensure you get to the boarding gate before this time.

    Premium

    Premium Boarding is a special boarding service that allows you time to stow your luggage on the aircraft. 
    Settle in on board swiftly and conveniently, on TAP flights departing from Lisbon, and make use of:
    • An exclusive area at the departure gate (not available on all medium-haul flights);
    • Boarding at a chosen time;
    • Exclusive buses (available only on long-haul flights when boarding is not possible by airbridge).
    Discount Basic Classic Plus Executive Top Executive
    TAP Passenger x x x
    Victoria Gold
    Victoria Silver
    TAP Corporate
    Star Alliance Gold card

    Get ready to fly!

    Have your boarding pass and identification document ready for inspection at all times. The boarding sequence is as follows:

    1. Families with small children (under the age of 2) and passengers with special needs;
    2. Premium Boarding clients;
    3. Passengers from areas A, B and C, respectively.