TAP Personalized Assistance guarantees assistance for departures, arrivals and transfers. This support service is available to all passengers who want to benefit from this assistance at all stages of their flight.
The service is available at Lisbon, Porto and Funchal airports.
Services available (according to selected level):
- Assistance during check-in;
- Transport of checked baggage;
- Accompaniment to the lounge is included, provided it is included in the tariff or defined in the customer profile;
- Boarding and disembarkation in exclusive vehicles.
This service does not overlap with the services the airline provides for medical or special assistance cases (such as passengers with reduced mobility, unaccompanied minors, etc.). Learn all about passengers with special needs
here.
View the conditions for requesting the personalized assistance service.
- All requests must be made online a minimum of 72 hours and maximum of 60 days before the departure date of the flight.
- The request for assistance must be confirmed 36 hours before it is used; otherwise the service will be canceled.
- The service must be paid for by credit card (Visa or Mastercard), and the transaction currency is the euro (€). All prices shown include VAT. Assistance will only be provided after payment has been made.
- See the levels of assistance available at each airport.