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    Complaint - How can we help

    Complaint

    We want you to have the best experience with TAP. Tell us how we can help you.

    1
    Personal details
    2
    My experience
    3
    Confirm and send
    (choose no more than three options).
    Have you alterady complained about this matter?
    ¨
      • 25% increase in relation to the compensation provided for in EC Regulation 261/04.

      • One year validity. Extendable for one more year.

      • Valid for payment of travel or services on TAP Portugal operated flights.

      • Possibility of endorsement to third parties, duly authorized by the holder.

      • Possibility of partial payments. A travel voucher in the respective value will be issued for any residual sum.

    Personal details

    Contact and identification details.

    Email:
    Full name:
    Phone:
    Country:
    Address:
    City:
    Zip code:
    State:
    CPF:
    TP Number:
    My experience

    Details about the situation for which you require our assistance.

    Motif:
    Have you alterady complained about this matter?
    Complaint number:
    Flight No.:
    text
    Flight date:
    Class:
    Number of baggage process
    Comments:
    Name of member of staff
    Staff member job title
    Send file (optional)
    Compensation method

    Thank you

    We received your contact.

     

    We have sent you an email with all the details of your complaint and look forward to responding to you as soon as possible.

     
    Thank you for sharing your experiences with TAP.

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