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Pets – Take your friend in the greatest comfort

Pets

Take your friend in the greatest comfort.

Pets can be transported in the cabin or in the hold.

See the conditions, follow our recommendations and make your pet as comfortable as possible.

From September 17 2018 we will stop accepting reservations to carry brachycephalic animals in the hold (“brachy” meaning short, and “cephalic” meaning head), that is to say, short flat-nosed dogs or cats. This restriction is a consequence of the characteristics and respiratory limitations of the certain types of animals whose lives could be placed at risk. See the list of dog and cat breeds (and crossbreeds) to which this restriction applies:

Dog breeds

  • Affenpinscher
  • American Bully
  • American Pit Bull Terrier / Pit Bull
  • American Staffordshire Terrier / “Amstaff”
  • Boston Terrier
  • Boxer
  • Brussels Griffon
  • Bulldog (all types)
  • Cavalier King Charles
  • Chow Chow
  • Shih-Tzu
  • English Toy Spaniel / Prince Charles Spaniel
  • Japanese Chin / Japanese Spaniel
  • Lhasa Apso
  • Mastiff (all types)
  • Pekingese
  • Shar Pei / Chinese Shar Pei
  • Pug (all types)
  • Staffordshire Bull Terrier / “Staffies"
  • Tibetan Spaniel
  • Chihuahua

Cat breeds

  • Burmese
  • Exotic
  • Himalayan
  • Persian
  • Scottish Fold

We advise that carrying these animals in the hold is not recommended due to the average temperature in this compartment (minimum 10C, maximum 19C), which is not the desired temperature for the well-being of these animals. 

TAP allows transportation of animals in the cabin or hold depending on available space, the type of animal and the combined weight of the animal and container, type of aircraft to be operated, the cabin reserved by the passenger and entry restrictions in the country of destination.

Passengers traveling with animals must:

  • Present the animal’s documents (health certificates, passports and other documents  identifying the animal);
  • Check-in personnel in the airport will verify if all conditions are complied with for the transportation of your pet in the hold. You are asked to sign a disclaimer. View and print the document here (PDF, 0.2MB, EN);
  • Provide the food and water needed for the trip.

Before traveling and as soon as possible (up to a maximum of 48 hours prior to departure of your flight), you should contact the Veterinary Directorate-General by email so that the documentation can be checked in advance by veterinary control. If your pet does not comply with established health rules, its entry into the country may be refused. This requirement applies whenever you travel with your pet from countries outside the European Union (excluding Switzerland, Andorra, Liechtenstein, Monaco, Norway, San Marino and Vatican City State).

  • 24 hours Minimum advance period for booking transport of an animal.

This service must be requested when make your reservation or before your flight. Otherwise, we may not be able to provide it.

  • 40cm x 33cm x 17cm / 15in x 12in x 6in Size of under seat storage area (length x breadth x height) suitable for the flexible bag/carry case.
  • 8 kg / 17 lbs Maximum weight of animal carry case with animal inside.

We reserve the right to refuse to carry your pet in the cabin and to instead place it in the hold should it weigh more and/or be contained in a non-flexible bag/carry case unsuitable for placing in the cabin

An exception is made for assistance dogs (guide dogs, hearing dogs, and service dogs), which may travel in the cabin regardless of size. Find out more about Assistance Dogs.

Cabin transport rules

See the conditions for transporting animals here. Ensure the comfort of your four-legged friends.

  • Only dogs and cats can be transported in the cabin;
  • The flexible bag/carry case may only be used for transporting animals;
  • The flexible bag/carry case must be watertight (capable of retaining animal fluids);
  • There must be enough space within the flexible bag/carry case to allow the animal to move;
  • Confirmation that an animal may be carried in the hold is subject to available space, the type and total weight of the animal and the flexible bag/carry case, the type of aircraft, the cabin in which the passenger is travelling, and the destination country’s restrictions on the admission of animals;
  • All of the animal must be contained within the flexible bag/carry case (including head and tail) throughout the flight;
  • Each passenger may carry one flexible animal transport bag/carry case, which may contain more than one animal of the same species;
  • Should the animal meet all the conditions that allow it to travel in the cabin and have the proper confirmation, the flexible animal transport bag/carry case must be placed under the seat in front of the passenger responsible for it without causing any obstruction to free movement through the cabin;
  • The animal may not occupy a seat or move about in the cabin;
  • The animals must be clean, healthy and odor-free;
  • They must not be a danger to or disturb other passengers;
  • Females cannot be pregnant;
  • We are unable to carry cats or dogs in the executive cabin on long-haul flights (except assistance dogs on some services).

 


Transport of animals In the cabin In the hold
Weight Up to 8kg / 17lbs Up to 32kg / 70lbs From 32kg / 70lbs to 45kg / 99lbs
Domestic Flights (Portugal) 35 / 45 USD / 58 CAD 70 / 88 USD / 112 CAD 130 / 155 USD / 205 CAD
Europe and Morocco 70 / 88 USD / 112 CAD 100 / 130 USD / 160 CAD 200 / 240 USD / 310 CAD
Intercontinental Flights 150 / 185 USD / 235 CAD 200 / 240 USD / 310 CAD 300 / 355 USD / 465 CAD

These are prices per route and are charged in local currency, according to the daily exchange rate.

Note: In the hold as cargo (if it exceeds 45kg) please visit the TAP Cargo website or contact us.
 

Confirmation of your request to transport an animal in the cabin or in the hold will depends on:

  • availability of space;
  • type of animal/total weight of animal and crate
  • the planned type of aircraft;
  • the cabin where the passenger travels;
  • entry restrictions for country of destination

If the trip involves more than one airline, all the airlines involved must confirm transport of the animal.

The airline must be informed of:

  • the size of the box in which the animal is to be transported;
  • the total weight (transport box with the animal inside);
  • the animal species and number of animals being transported.

Animal transport boxes must comply with TAP regulations.

Flights to Brazil

If you are traveling to Brazil and wish to transport food and/or products of animal or plant origin or pets, please read the information available at the websites listed below.

Know the rules to avoid surprises or setbacks while traveling.