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    Claiming miles

    Haven’t your miles been credited automatically? Find out how to request them.
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    If you have used a service that should have earned you miles but they haven’t been credited to you, please claim them.

    Request your miles.

    1. Access your account.
    Log in to your account.
    2.
    Use the miles claim tool.
    3. Wait for them to be credited.
    Check your miles statement regularly.

    Terms and conditions

    1. You can only ask for flight or partner miles to be credited after joining the program.
    2. All partners allow miles to be credited retroactively up to six months after the flight was taken or the product purchased.