About TAP – The airline and group companies

About TAP

Find out about TAP Air Portugal and its large family.

How can I be updated with TAP press releases?

The latest news on the Portuguese airline is available on here.

How do I contact TAP?

You can reach the TAP Contact Center by:
  • Phone: +351 211 234 400
  • Skype: tap.contact.center
You can also place your questions on our Facebook and Twitter channels. Take a look at all our contacts here.

Is TAP on social media?

Yes. TAP has received international endorsement for its presence on social media. We continue to increase our presence in the digital world every day, where contact with passengers is constant and (almost) immediate.

Currently, you can find us at:

The TAP app for smartphones, PCs and tablets (IOS, Android or Windows), is completely free and can be downloaded, in English and Portuguese. Keep updated here.

Is my privacy respected when I use the TAP website?

Yes. TAP is aware that providing personal information is of concern to the passengers who use our online services.

Learn more about TAP's Privacy & Security Policy here.

Where is the TAP Contact Center located?

The Contact Center is located in tapfacilities at Lisbon Airport, Building 27 (South), 5th Right.

I'm not in Portugal. What number should I dial for the TAP Contact Center?

Our Contact Center has dedicated numbers for every market.

You can find a list of all of them here.

What are the Contact Center's opening hours?

The general number (+351 211 234 400) is available from Monday to Sunday: From 8h to 24h (WET) Portugal mainland time.
 

What languages does the Contact Center use?

Our Contact Center answers in the following languages:
  • Portuguese;
  • English;
  • French;
  • Spanish;
  • Italian;
  • German.

What issues can be handled by the Contact Center?

You may reach our Contact Center for matters regarding:
  • Booking seats;
  • Booking additional services (ie: luggage excess, sports equipment, animal transport);
  • Changes to your booking;
  • Seat availability;
  • Prices;
  • Ticket payment;
  • Special reservations, such as carriage of people with a disability;
  • Online booking;
  • Information on flight schedules;
  • General information.

Help vídeos

  • Winning Wings Program
    Leave behind your fear of flying, there’s a world out there that can’t wait to meet you.
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Contacts

Talk to us Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience. Contact us

Online support

Phone

(+351) 211 234 400

Monday to Sunday: Available 24 hours a day.

Call to national landline.
The cost of communications depends on the tariff agreed with your operator.

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