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How can I be updated with TAP press releases?
The latest news on the Portuguese airline is available on here.
How do I contact TAP?
Is TAP on social media?
Yes. TAP has received international endorsement for its presence on social media. We continue to increase our presence in the digital world every day, where contact with passengers is constant and (almost) immediate.
Currently, you can find us at:
The TAP app for smartphones, PCs and tablets (IOS, Android or Windows), is completely free and can be downloaded, in English and Portuguese. Keep updated here.
Currently, you can find us at:
The TAP app for smartphones, PCs and tablets (IOS, Android or Windows), is completely free and can be downloaded, in English and Portuguese. Keep updated here.
Is my privacy respected when I use the TAP website?
Yes. TAP is aware that providing personal information is of concern to the passengers who use our online services.
Learn more about TAP's Privacy & Security Policy here.
Learn more about TAP's Privacy & Security Policy here.
Where is the TAP Contact Center located?
The Contact Center is located in tapfacilities at Lisbon Airport, Building 27 (South), 5th Right.
I'm not in Portugal. What number should I dial for the TAP Contact Center?
What are the Contact Center's opening hours?
The general number (+351 211 234 400) is available from Monday to Sunday: From 8h to 24h (WET) Portugal mainland time.
What languages does the Contact Center use?
Our Contact Center answers in the following languages:
- Portuguese;
- English;
- French;
- Spanish;
- Italian;
- German.
What issues can be handled by the Contact Center?
You may reach our Contact Center for matters regarding:
- Booking seats;
- Booking additional services (ie: luggage excess, sports equipment, animal transport);
- Changes to your booking;
- Seat availability;
- Prices;
- Ticket payment;
- Special reservations, such as carriage of people with a disability;
- Online booking;
- Information on flight schedules;
- General information.