Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.
Yes, there are differences in cost depending on the channel you use to request the refund. If you request a refund online, the request has no costs.
If you request your refund through the Contact Center or at a TAP sales counter, refund processing is subject to a service fee of 40 EUR/50 USD/60 CAD, charged per ticket.
The conditions are different for tickets issued in the USA, Canada and Brazil: in these countries, regardless of how the refund request is made, the refund service fee is not charged if the refund request is made within the first 24 hours after ticket purchase and if the trip for which the request is being made starts more than 7 days from the date of purchase.
You are entitled to a refund of your ticket if, after the cancellation of your flight, you have not traveled on another alternative flight.
In this case (involuntary refund), you can choose to be refunded via a voucher, benefiting from an increase of 10% of the total amount paid for the ticket, or, you can choose to be refunded using the same method of payment used to buy the ticket (without an increase in the total amount paid for the ticket). These conditions apply, regardless of the reason for flight cancellation (e.g. adverse weather conditions).
If you choose the refund to be paid in the form of a voucher, the following conditions apply:
- Voucher available to purchase TAP tickets or payment of other TAP services.
- Voucher increased by 10% of the total amount paid for the ticket.
- One year validity to book a trip and you can travel up to 360 days after booking.
- Easy online issuance.
- Total or partial use of the voucher is allowed.
Click here to request a refund.
In this situation we say the refund is voluntary, i.e.: by choice of the passenger.
The amount to be refunded can be paid in the form of a voucher, or, through the same method of payment used to buy the ticket, and, the refund rules of the fare and route you purchased will apply.
For more information on the refund conditions according to the fare and route you purchased, see this page.
If you choose the refund to be paid in the form of a voucher, the following conditions apply:
- Voucher available to purchase TAP tickets or payment of other TAP services.
- One year validity to book a trip and you can travel up to 360 days after booking.
- Easy online issuance.
- Total or partial use of the voucher is allowed.
Click here to request a refund.
The extra service is refundable in only three situations:
- If a flight irregularity occurs and the extra service purchased originally, is not avaliable in the alternative flight proposed.
- If, in the event of a flight irregularity and the alternative flight proposed, the passenger chooses to cancel his trip.
- If, after the purchase of the extra service, the original ticket is changed by the passenger's choice, and, the new ticket is issued in a fare that already includes that extra service.
The refund of the extra service is done through the same method of payment used to buy the extra service.
The refund request can be submitted here.
For more information about TAP's Extra Services, see this page.