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    Complaint - How can we help

    Complaint

    We want you to have the best experience with TAP. Tell us how we can help you.

    1
    My experience
    2
    Personal details
    3
    Confirm and send
    (choose no more than three options).
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    Have you already complained about this matter?
      • 25% increase in relation to the compensation envisaged in EC Regulation 261/04.

      • Validity of one year. Extendable for one more year.

      • Valid for payment of travel or services on flights operated by TAP Portugal.

      • Possibility of endorsement to third parties, duly authorised by the holder.

      • Possibility of partial payments. A travel voucher in the respective value will be issued for any outstanding sum.

    • Valid on flights operated by TAP, except for Ponte Aérea (flights between Lisbon and Porto). The upgrade depends on seat availability. Upgrades are made per flight segment.

    My experience

    Details about the situation for which you require our assistance.

    Motif
    Have you already complained about this matter?
    Complaint number
    Airline company
    Flight No.
    Flight date
    Origin
    Destination
    Class
    Booking code
    Ticket number
    Tag number
    Airport report handling for information (PIR)
    Comments
    Send file
    Compensation method
    I do not wish to receive a reply
    Personal details

    Contact and identification details.

    Email of agency
    Name of agency
    Email
    Full name
    Salutation
    Phone
    Country
    Address
    City
    Zip code
    State
    CPF
    TP Number

    Thank you

    We have received your contact.

     

    We have sent you an email with all the details of your complaint and expect to reply as soon as possible.

     
    Thank you for sharing your experiences with TAP.

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