Avisos e información

Suspension of flights between Portugal and Angola

As of 00h/12 AM, January 24, 2021, and until further notice, flights from Portugal to Angola are suspended as per the determination of the Angolan Government.

Passengers with confirmed bookings from/to Angola as of the mentioned date, are advised not to go to the airports and contact TAP's Contact Center.

COVID TEST - Passengers traveling to Portugal

As per the directive of the Portuguese Government (Decree Law nº 666-B/2021, of January 14), entry into Portuguese territory is only authorized for:

  1. Passengers on flights from countries belonging to the European Union, countries associated with the Schengen Area (Liechtenstein, Norway, Iceland and Switzerland).
  2. Passengers on flights from countries whose epidemiological situation is in accordance with Council Recommendation (EU) 2020/2169, of December 17, 2020.
  3. Passengers on flights from countries that are not members of the European Union or that are not countries associated with the Schengen Area, exclusively for essential travel, thus:
    1. Citizens of the European Union, nationals of States associated with the Schengen Area and members of their families, in accordance to the Directive 2004/38 / EC, of the Parliament and of the Council, and third-country nationals legally resident in a Member State of the European Union;
    2. Third-country nationals traveling for professional, study, family reunion, health or humanitarian reasons.
  4. Passengers on repatriation or humanitarian flights organized in accordance with the law.

Passengers on flights described in sub paragraphs a) and b) are not required to submit a negative RT-PCR molecular test for COVID-19, performed within 72 hours prior to the flight.

COVID TEST WITH A NEGATIVE RESULT MANDATORY IN ORDER TO BOARD

All passengers (including Portuguese citizens, residing in Portugal and their families and passengers in transit) on the flights described in paragraphs c) and d) must present proof of laboratory testing (RT-PCR) for the screening of SARS-CoV-2, with a negative result, performed within 72 hours prior to the time of departure, or they will be denied boarding.

Important for passengers in transit:
All passengers on flights from countries that are not members of the European Union or that are not countries associated with the Schengen Area must present an RT-PCR test, with a negative result for Covid-19, including passengers in transit.

Exceptions to the rule of mandatory presentation of negative test results before boarding:

  • Children who have not completed 24 months of age. 

Flight ban from Portugal to the United Kingdom

From 4 AM, Friday, January 15, 2021, there is a flight ban determined by the  British Government, for direct flights from Portugal (including Azores and Madeira), Brazil, Argentina and Cape Verde.

As a result of this flight ban, TAP flights between Portugal and the United Kingdom will be cancelled. 

  • No flights from Lisbon or Porto to the United Kingdom will operate, until further notice;
  • Flights from the United Kingdom to Lisbon or Porto will not operate from 9AM, Friday, January 15, 2021, until further notice.


Passengers with confirmed bookings on affected flights are advised not to go to the airports and contact directly TAP Contact Center.

Additional, passengers who have been in or transited through Argentina, Brazil, Bolivia, Chile, Cape Verde, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Panama, Portugal (including Madeira and the Azores), Peru, Suriname, Uruguay and Venezuela in the last 10 days will no longer be granted access to the United Kingdom.

Exception: British and Irish Nationals, or third country nationals with residence rights in the UK.

Travel restrictions and entry requirements

For some destinations it is mandatory that passengers complete an online form, prior to the flight, proof of which will need to be presented at control points upon arrival, verify below if this is needed in your case. For destinations that do not have an online form, passengers will be requested to fill out a form during the flight.

It is the passenger’s responsibility to comply with all government policies and entry requirements, for example the need to fill out forms and/or Covid-19 testing. Failure to do so may result in denied boarding for the flight or entry to the destination.

Please be aware that there are specific procedures for some destinations that can be verified hereAlways confirm information with official government agencies to ensure you are able to reach your destination.

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Symptomatic passengers identified at the airport by public health authorities may be refused to continue their journey.

Mandatory use of face mask

Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers, aged over 6, must be equipped with one and guarantee that it is used during the entire duration of the journey.

The use of a face mask will only be exempted for passengers who are proven to have health problems that cannot use it. In these cases, prior to the flight and in order to travel, the passenger must have a medical authorization (MEDIF). Otherwise, boarding will be denied.

We also advise our passengers to inform themselves on specific regulations that may exist at their points of origin and destination, for example that fact that it is already compulsory at many airports to wear a face mask.

Restricciones de equipaje en los vuelos con destino/salida de Abiyán, Accra, Bissau, Dakar, Praia, São Vicente y Santo Tomé.

Debido a limitaciones de espacio en nuestros aviones durante algunos periodos del año, le informamos de que la compra de equipaje extra está restringida en viajes con los siguientes destinos:
  • Con destino a Abiyán, Accra, Bissau*, Dakar, Praia, São Vicente y Santo Tomé: 
    • Verano: del 13 de junio al 30 de agosto de 2020
    • Navidad: del 11 de diciembre de 2020 al 10 de enero de 2021*
    • Semana Santa:  del 19 de marzo al 4 de abril de 2021
  • Con salida de Abiyán y Accra:
    • Verano: del 13 de junio al 13 de septiembre de 2020
    • Año nuevo: del 26 de diciembre de 2020 al 10 de enero de 2021
    • Semana Santa: del 5 de abril de 2021 al 12 de abril de 2021
*Nota: El destino final Bisáu se adelantará para el período navideño con un embargo a partir del 16 de noviembre de 2020.

Los viajes que tengan como destino Abiyán, Accra, Bissau, Dakar, Praia, Santo Tomé o San Vicente, o que partan de Abiyán, Accra o Lomé, no permitirán el exceso de equipaje (en peso o dimensiones) de la franquicia asociada a la tarifa, la compra de bultos de equipaje extra ni el transporte de animales, equipos deportivos o instrumentos musicales en la bodega. Solo se aceptará el número de equipajes indicado en el billete y cuya suma de dimensiones (alto, ancho y largo) no supere los 158 cm, con un peso máximo de 23 kg, en clase económica, y de 32 kg en clase ejecutiva.

La limitación se aplica a todos los billetes, independientemente del tipo de producto adquirido o del estatus de pasajero frecuente, con excepción de los billetes tap|discount, en los que solo será posible añadir un bulto de equipaje.

Pedimos disculpas por cualquier trastorno que esta situación pueda ocasionarle.

Desinfectante de manos a base de alcohol.

La cantidad neta total de todos esos artículos transportados por cada pasajero no debe exceder los 2 kg o 2 L y la cantidad neta de cada artículo no debe exceder los 0.5 kg o 0.5 L.

El desinfectante de manos a base de alcohol es aceptable como equipaje de mano o equipaje de bodega. Sin embargo, debe tenerse en cuenta que cuando los pasajeros desean tener el desinfectante de manos en su equipaje de mano, se aplica el límite de 100 ml o equivalente por artículo para líquidos y geles de acuerdo con las disposiciones de seguridad de la aviación (si las Autoridades Competentes no han definido ninguna exención local).

Tenga en cuenta que dichos artículos no se deben utilizar en ningún equipo o superficie de la aeronave, ya que no han sido aprobados por el fabricante de la misma.
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