Avisos e información

All passengers aged 16 years and over must present a PCR test for COVID-19, with a negative result, performed no more than 72 hours prior to boarding. Note: For passengers entering Switzerland from a country with a variant of concern, the test requirement on boarding applies to those aged 6 and over.

This applies to all passengers, even those who have been vaccinated or recovered from COVID.

Passengers who do not comply with this requirement can be denied boarding.

More information available here and use Swiss interactive tool to confirm all requirements for your case. 

Effective December 6, 2021, the CDC has mandated that all passengers travelling to the U.S., at least 2 years of age or older, must present either:

  • A negative COVID-19 test taken no more than one day (24 hours) before their flight’s departure; OR
  • Documentation of having recovered from COVID-19 within the previous 90 days, which should include a positive COVID-19 test taken within the previous 90 days before their flight and a letter from a licensed healthcare provider or public health official stating that the passenger has been cleared for travel.

It is important to note that the new 24 hour testing requirement applies to all passengers 2 years in age and older regardless of vaccination status.  Accepted tests are NAAT or viral antigen tests cleared, approved or issued emergency use authorization by the U.S. Food and Drug Administration (“FDA”).

Passengers who do not comply with this requirement can be denied boarding.

Additionally, it is also mandatory that all passengers, over 2 years of age, fill out and present the disclosure and attestation form. The form can be downloaded here.

More information available here

As of 4h/4AM, Tuesday 7 December all passengers aged 12 years and over must present a PCR or LFD COVID-19 test, with a negative result, before they travel to the United Kingdom.

This will apply whether you qualify as fully vaccinated or not.

Passengers who do not comply with this requirement can be denied boarding.

More information available here.


 

For arrival to the UK after 4h/4AM, Tuesday, November 30, 2021: Vaccinated passengers will be required to have a PCR test before the end of the second day after arrival in the UK and will be required to self-isolate until a negative PCR test result is received. More information is available here.

As of November 26, 2021, Malawi, Mozambique, Zambia, Angola, South Africa, Botswana, Lesotho, Eswatini, Zimbabwe and Namibia have been added to the UK red list. If you have been in one of these countries in the 10 days before you arrive in the UK you can only enter the UK if you are a British or Irish citizen or permanently resident in the UK. If you are allowed entry you will need to stay in a managed quarantine hotel and take COVID tests. Full information is available here.

 

All passengers, vaccinated and not vaccinated, with Continental Portugal as a final destination or in transit, must have a negative RT-PCR (or similar NAAT) test result. The test must be taken a maximum of 72 hours before the first departure. Alternatively, passengers can have an antigen test (TRAg) taken a maximum of 48 hours before departure. Only antigen tests acceptable by the European Union Health Committee are accepted for travel. The results must be in Portuguese, French, English, Spanish, or Italian and may be presented in paper or digital format.

Exceptions to the presentation of COVID tests:

  • Those holding a EU Digital COVID Certificate of recovery (valid for 180 days) can also present it as proof.
  • Children under 12 years of age do not need to present test. 

Passengers who do not comply with the presentation of the negative COVID test will not be allowed to board.

Confirm all rules and restrictions here.

Note - Different rules may apply to passengers traveling the Azores or Madeira.


It is mandatory that all passengers complete the Passenger Locator Form for flights to Continental Portugal, this applies to all journeys, both when it is the final destination or in transit. It must be filled out after completing your check-in, as you will need to include your seat number. You will need to present printed proof that the form has been filled out and successfully submitted, non-compliance with this requirement will result in denied boarding and constitutes as an infraction, which can be sanctioned with  a fine of €300 to 800€.  

If for any reason passengers are unable to fill out the online form (PLF), they can fill it out on paper and print it. Download here.

As of 23h/11 PM, of November 29, 2021, and until December 13, flights to and from Morocco are suspended as per the determination of the Moroccan Government. Passengers with flights in the mentioned period can request the refund of their ticket here.

As of November 28, 2021, foreigners are banned from entering Israel for 14 days. Israeli passengers and those with a permanent residence in Israel who are returning should confirm the rules and restrictions in force before traveling here. Passengers with tickets to Israel for these dates can request a refund here.

The Portuguese Government have decreed that flights from Mozambique and South Africa, as well as Botswana, Eswatini, Lesotho, Namibia and Zimbabwe are not allowed to enter national territory as of 00 hours/12 AM (Continental Portugal time) of November 29, 2021.

Furthermore, passengers arriving from Mozambique and South Africa or those that present a passport with a departure record from the countries referred above, regardless of the origin of the flight,  as of 00 hours/12 AM (Continental Portugal time) of November 27, 2021 on direct or indirect flights will need to quarantine for 14 days and will also be tested for COVID upon arrival.

For some destinations it is mandatory that passengers complete an online form, prior to the flight, proof of which will need to be presented at control points upon arrival, verify below if this is needed in your case. For destinations that do not have an online form, passengers will be requested to fill out a form during the flight.

It is the passenger’s responsibility to comply with all government policies and entry requirements, for example the need to fill out forms and/or Covid-19 testing. Failure to do so may result in denied boarding for the flight or entry to the destination.

Please be aware that there are specific procedures for some destinations that can be verified hereAlways confirm information with official government agencies to ensure you are able to reach your destination.

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Symptomatic passengers identified at the airport by public health authorities may be refused to continue their journey.

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NOTE - For journeys to the USA or Canada it is mandatory that passengers have received  two doses of a vaccine against COVID-19 (or one dose of the Jensen vaccine). If the passenger has only a recuperation certificate or has only received one dose the vaccine, it is not equivalent to full vaccination.

 

Due to the lockdown decreed by the Austrian government, TAP authorizes a change free of charge, under the conditions mentioned below: 

Applicable for TAP tickets, issued until November 23, 2021, (inclusive), for TAP operated flights and with travel dates between November 20 and December 13, 2021, on Lisbon-Vienna, and vice-versa, routes.

  • New travel date must be within the validity of the ticket (totally unused or partly used tickets);
  • Fare difference will be charged, if applicable;
  • Tickets must be immediately reissued upon change;
  • Valid for all TAP brand, including Discount fare.
     

Debido a limitaciones de espacio en nuestros aviones durante algunos periodos del año, le informamos de que la compra de equipaje extra está restringida en viajes con los siguientes destinos:
  • Con destino a Accra, Bissau*, Conakry*, Dakar*, Praia, São Vicente y Santo Tomé: 
    • Navidad: del 11 de diciembre de 2021 al 9 de enero de 2022*
    • Semana Santa: del 1 de abril de 2022 al 17 de abril de 2022
    • Verano: del 11 de junio 2022 al 11 de septiembre de 2022*
  • Con salida de Accra y Conakry*:
    • Año nuevo: del 26 de diciembre de 2021 al 9 de enero de 2022
    • Semana Santa: del 18 de abril de 2022 al 25 de abril de 2022
    • Verano: del 11 de junio 2022 al 11 de septiembre de 2022*
*Nota: El destino final Bissau se prolongará el período estival con embargo hasta el 30 de septiembre de 2022.
El destino final Bissau se adelantará el período navideño con embargo desde el 13 de noviembre de 2021.
Destino final Conakry, el periodo de verano solo debe considerarse del 10 de julio de 2022 al 8 de agosto de 2022, y el período navideño del 16 de diciembre de 2021 al 29 de diciembre de 2021.
Destino final Dakar, el periodo de verano solo debe considerarse del 24 de junio de 2022 al 30 de septiembre de 2022.
Punto de partida Conakry, el período de verano solo  debe considerarse del 30 de julio de 2022 al 6 de septiembre de 2022 y el período de Año Nuevo del 1 de enero de 2022 al 10 de enero de 2022.

Los viajes que tengan como destino Accra, Bissau, Conakry, Dakar, Praia, Santo Tomé o San Vicente, o que partan de Accra o Conakry, no permitirán el exceso de equipaje (en peso o dimensiones) de la franquicia asociada a la tarifa, la compra de bultos de equipaje extra ni el transporte de animales, equipos deportivos o instrumentos musicales en la bodega. Solo se aceptará el número de equipajes indicado en el billete y cuya suma de dimensiones (alto, ancho y largo) no supere los 158 cm, con un peso máximo de 23 kg, en clase económica, y de 32 kg en clase ejecutiva.

La limitación se aplica a todos los billetes, independientemente del tipo de producto adquirido o del estatus de pasajero frecuente, con excepción de los billetes tap|discount, en los que solo será posible añadir un bulto de equipaje.

Pedimos disculpas por cualquier trastorno que esta situación pueda ocasionarle.

Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers, aged over 6, must be equipped with one and guarantee that it is used during the entire duration of the journey.

The use of a face mask will only be exempted for passengers who are proven to have health problems that cannot use it. In these cases, prior to the flight and in order to travel, the passenger must have a medical authorization (MEDIF). Otherwise, boarding will be denied.

We also advise our passengers to inform themselves on specific regulations that may exist at their points of origin and destination, for example that fact that it is already compulsory at many airports to wear a face mask.

Según el Decreto-Ley n.º 22-A/2021 del gobierno portugués, los documentos portugueses con fecha de caducidad posterior al 31 de marzo de 2021 se consideran válidos hasta el 31 de diciembre de 2021.

Los documentos mantendrán su vigencia después de esta fecha solo si el propietario acredita que ya solicitó la renovación a las autoridades competentes.

Se aplica a los siguientes documentos portugueses: tarjetas ciudadanas, certificaciones y certificados emitidos por los servicios de identificación civil competentes, permisos de conducir, documentos y visados relacionados con la permanencia en el territorio nacional, licencias y autorizaciones.
La cantidad neta total de todos esos artículos transportados por cada pasajero no debe exceder los 2 kg o 2 L y la cantidad neta de cada artículo no debe exceder los 0.5 kg o 0.5 L.

El desinfectante de manos a base de alcohol es aceptable como equipaje de mano o equipaje de bodega. Sin embargo, debe tenerse en cuenta que cuando los pasajeros desean tener el desinfectante de manos en su equipaje de mano, se aplica el límite de 100 ml o equivalente por artículo para líquidos y geles de acuerdo con las disposiciones de seguridad de la aviación (si las Autoridades Competentes no han definido ninguna exención local).

Tenga en cuenta que dichos artículos no se deben utilizar en ningún equipo o superficie de la aeronave, ya que no han sido aprobados por el fabricante de la misma.
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