TAP’s Operation

As of March 23, TAP initiated a new operation plan, which should remain in effect until May 11. Whenever possible and when circumstances may thus require, an adjustment to this plan will be made. This adjustment takes into consideration the current situation that has imposed mobility restrictions on everyone, as the main measure to contain and eradicate the coronavirus COVID-19, with border closures and declarations of states of emergency by government authorities, where the Company operates.

However, we will keep part of our operation ready to respond, with the mission of transporting the Portuguese and our Clients to their families, on the routes where it is still possible to operate.


Route
 Frequency
April 1 to May 4
 Frequency
May 5 to May 17
         
South America
 Lisbon - São Paulo (GRU)   Not operating  Not operating
 Lisbon - Rio de Janeiro (GIG)  Not operating
 Not operating 
 
              North America
Lisbon - Newark (EWR)  Not operating  Not operating
Lisbon - Boston (BOS)   Not operating  Not operating
Lisbon - Toronto (YYZ)   Not operating  Not operating
Lisbon - Miami (MIA)  Not operating   Not operating
 
 Europe
 Lisbon - Brussels (BRU)   Not operating  Not operating
 Lisbon - Geneve (GVA)   Not operating  Not operating
 Lisbon - Frankfurt (FRA)   Not operating  Not operating
 Lisbon - London (LHR)   Not operating  2 flights per week
 Lisbon - Paris  Not operating  2 flights per week
 Lisbon - Amsterdam (AMS)   Not operating  Not operating
 
 Portugal
 Lisbon - Porto (OPO)   Not operating  Not operating
 Lisbon - Funchal (FNC)  2 flights per week  2 flights per week
 Lisbon - Ponta Delgada (PDL)   3 flights per week*  3 flights per week
 Lisbon - Terceira (TER)  1 flight per week  1 flight per week

* 2 flights until April 22 and 3 flights from April 23 onward.
Note: Whenever required, the list of routes can be adjusted.

We will continue to work towards minimizing the damage caused to our Clients, convinced that we will soon restore our operation, always with a focus on providing the best experience for our Clients, in the future and on TAP's sustainability.

Download here the List of Cancelled Flights.

Important information
We ask that you contact us, by phone, only if you are unable to use our website and if your trip is scheduled for the next 72 hours.

If you ticket is within the conditions mentioned on this page, we recommend that the free change of your ticket or the request of the refund voucher be made online through Manage Booking.

Our Contact Center is receiving an extremely high amount of calls and regret the inconvenience that this situation may cause our passengers. We are making every effort to help all our Clients. To ensure that our response is swift as possible, please use our various online platforms, such as the website, our social networks and live chat.


Find out what to do in your case

Operation for my destination and flight has been canceled:
After the request, the voucher will be issued for the value of the unused ticket and no re-routing will be allocated. The voucher will be sent by email and will be valid for a future purchase with TAP.

Operation to my destination remains but my flight has been canceled:
If you want to be rerouted on another flight, you must contact TAP. Alternatively, you can request the issuance of a voucher for the value of unused ticket here. The voucher will be sent by email and will be valid for a future purchase with TAP.

I want to change / cancel my journey: 
Change or cancel your trip in advance.
Use Manage Booking to change the dates of your flight(s) online and without paying the change fee. One change fee is waived per reservation.
Alternatively, you can request the issuance of a voucher for the value of the unused ticket. The voucher will be sent by email and will be valid for a future purchase with TAP.

Reschedule or request voucher
    More flexibility, more value, more time and peace of mind to manage your reservation, for all trips starting until May 31.

For the latest entry requirements of the destination you’re travelling to, visit the IATA website.