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Click on Manage Booking to reschedule online and for free, paying only the fare difference, if applicable.
See here how to reschedule your journey.
If your flight is canceled, you can choose to reschedule it or request a refund to the original form of payment or by voucher. As of September 1, 2020, if you opt for a voucher refund, you will get an additional 10% of the initial amount.
We ask that you contact us, by phone, only if you are unable to use our website.
If your ticket is within the conditions mentioned on this page, we recommend that the free change of your ticket be done online through Manage Booking or that the online refund request be made here.
Our Contact Center is receiving an extremely high amount of calls and regret the inconvenience that this situation may cause our passengers. We are making every effort to help all our Clients. To ensure that our response is swift as possible, please use our various online platforms, such as the website, our social networks and live chat.