Informations de reservations – Informations, gestion et réservations connexes

Informations de reservations

Trouvez les réponses à vos doutes sur les réservations…

Where can I change my flight?

Whenever possible, use the Manage Booking option. If you only want to change your flight dates, you can do so online. If you wish to change the route, it will also be necessary to contact the Contact Center. 

My ticket was purchased through a travel agency. Who do I contact to reschedule or request a refund, the agency or TAP?

The online refund request is only available for tickets purchased directly from TAP. If you made your booking via a travel agency, please contact them to request your refund. If you are unable to solve the situation directly with your agency, please contact our support team.

I already changed my flight and paid fees. Am I entitled to a refund of fees now?

There will be no refund of change fees already paid. Conditions are applied considering the date of the change and there is no retroactivity.

My fare is tap|discount, can I reschedule without paying the change fee?

Yes, if your ticket is issued between 1 July and 30 September 2020, with original travel dates between 1 July 2020 and 30 November 2020. More information here.

Can I change the route of my Stopover journey? How do I make this change?

Yes, it is possible. The change of route must be requested through the Contact Center or the travel agent through which you purchased your ticket.

How long does it take to issue the voucher

Due to the high number of requests, the issue may not be immediate and may take up to 30 days, but we are making every effort to issue and send the voucher as soon as possible.

I have an award booking, paid with miles. Can I get a refund?

Yes, all miles will be returned to the Client’s account and all the amounts paid in cash will be refunded by voucher, without charging the cancellation fee. The request need to made through the Contact Center.

Am I entitled to a refund for extra services, such as extra bags or reserved seats?

Additional services are not refundable. However they can be used 1 year after their purchase.

Can I use the voucher in more than one purchase?

Yes. The remaing amount will be available in the same voucher, which can be used to pay for other TAP flights or services.

Vidéos d’aide

  • New TAP Fares | Intercontinental Flights
    From September 1st, TAP’s new fares apply to intercontinental flights. After this date, the discount fare will not include hold baggage.
Voir tous (1)


Nous contacter Envoyez-nous vos suggestions, compliments ou réclamations. Dites-nous ce que nous devons faire pour vous garantir une meilleure expérience de voyage. Contactez-nous

Support en ligne


Lundi au vendredi de 08h00 à 21h00
Samedi et dimanche de 13h00 à 21h00

Fermé les jours fériés pour les services de billetterie.
Voir tous