Avvisi e informazioni

Travel restrictions and entry requirements

For some destinations it is mandatory that passengers complete an online form, prior to the flight, proof of which will need to be presented at control points upon arrival, verify below if this is needed in your case. For destinations that do not have an online form, passengers will be requested to fill out a form during the flight.

It is the passenger’s responsibility to comply with all government policies and entry requirements, for example the need to fill out forms and/or Covid-19 testing. Failure to do so may result in denied boarding for the flight or entry to the destination.

Please be aware that there are specific procedures for some destinations that can be verified here. We also suggest consulting information through the IATA website or official government websites.

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Symptomatic passengers identified at the airport by public health authorities may be refused to continue their journey.

Check-in for flights to Luanda and Maputo

As of August 19, 2020, the printing of boarding passes (online or at airport kiosks) for the routes of Lisbon to Luanda and Lisbon to Maputo are prohibited. Passengers are still able to check-in online, but retrieval of the boarding pass will only be available at the airport, through a check-in agent.

Thus, all passengers will have to go through a check-in counter upon arrival at the airport, to verify that the necessary conditions to travel to the destination in question are met, prior to going to the departure gate.

COVID TEST - Passengers traveling to Portugal

There are more and more countries and destinations to which TAP is flying to and from Portugal.

Find out here if you need to present a COVID test with a negative result to be able to travel to Portugal. 

COVID TEST IS NOT NEEDED IF YOU ARE TRAVELING FROM:

  • Countries that are part of the European Union, associated with the Schengen Area (Liechtenstein, Norway, Iceland and Switzerland) and the United Kingdom.
  • Countries whose epidemiological situation is in accordance with the recommendations regarding air connections with Portugal, namely Canada.

MANDATORY COVID TEST, WITH A NEGATIVE RESULT, IN ORDER TO BOARD IS NEEDED FOR:

All TAP passengers (including Portuguese citizens and residents of Portugal) on flights from countries that are not part of the European Union, or that are not countries associated with the Schengen Area or from the United Kingdom or Canada, must present proof of RT-PCR testing for COVID-19, with a negative result, performed within 72 hours prior to the time of departure, or they will be denied boarding.
For example the United Stated of America and Brazil.

NOTE - The test must be a molecular RT-PCR test and rapid tests are not acceptable.

EXCEPTIONS TO THE RULE OF MANDATORY PRESENTATION OF NEGATIVE TEST RESULTS BEFORE BOARDING:

  • Passengers transferring in Portugal with a connecting flight outside of national territory are exempt from presenting the test as long as the connecting flight takes place on the same calendar day and they do not leave the boarding area within the airport;
  • Passengers of Portuguese nationality and passengers with legal residence in Portugal, on flights originating in African Portuguese speaking countries or any origin in a third country on repatriation or humanitarian flight
    • Will be allowed to board without proof of testing, however they will be tested upon arrival at the Portuguese airport, at their own expense, and must wait for the results at their residence (for reference, the test costs 100 €).
See detailed information here.
 
Examples:

Portuguese national / resident in Portugal traveling from New York to Lisbon: Must present test to board
Foreign national traveling from Rio de Janeiro to Lisbon: Must present test to board
Foreign national traveling Sao Paulo – Lisbon – Madrid: No test required
Portuguese national / resident in Portugal traveling from Praia to Lisbon: Can take the test upon arrival
Portuguese passenger / resident in Portugal on a repatriation flight from Dakar to Lisbon: Can take the test upon arrival
Foreign national traveling from Luanda to Lisbon: Must present test to board
Portuguese national / resident in Portugal traveling from Dakar to Lisbon: Must present test to board.
Foreign national traveling from Dakar to Lisbon: Must present test to board

Mandatory use of face mask

Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers, aged over 6, must be equipped with one and guarantee that it is used during the entire duration of the journey.

The use of a face mask will only be exempted for passengers who are proven to have health problems that cannot use it. In these cases, prior to the flight and in order to travel, the passenger must have a medical authorization (MEDIF). Otherwise, boarding will be denied.

We also advise our passengers to inform themselves on specific regulations that may exist at their points of origin and destination, for example that fact that it is already compulsory at many airports to wear a face mask.

Limitazioni bagagli sui voli in arrivo e/o partenza da Abidjan, Accra, Bissau, Dakar, Praia, São Vicente e São Tomé.

A causa dei limiti di spazio sui nostri aerei, informiamo i clienti che in alcuni periodi dell’anno l’acquisto di bagagli extra sarà limitato per i seguenti voli:
  • Con destinazione Abidjan, Accra, Bissau*, Dakar, Praia, São Vicente e São Tomé: 
    • Estate – dal 13 giugno al 30 agosto 2020*
    • Natale – dal 11 dicembre 2020 al 10 gennaio 2021
    • Pasqua -  dal 19 marzo al 4 aprile 2021
  • Con partenza da Abidjan e Accra: 
    • Estate – dal 13 giugno al 13 settembre 2020
    • Capodanno – dal 26 dicembre 2020 al 10 gennaio 2021
    • Pasqua - dal 5 aprile 2021 al 12 aprile 2021
*Nota: La destinazione finale Bissau avrà un embargo durante il periodo estivo fino al 30 settembre 2020.

I viaggi con destinazione Abidjan, Accra, Bissau, Dakar, Praia, São Tomé e São Vicente e partenza da Abidjan, Accra e Lomé non consentono bagaglio in eccesso (peso e/o dimensioni) rispetto alla franchigia associata alla tariffa, acquisto di bagaglio extra, trasporto di animali, equipaggiamenti sportivi o strumenti musicali spediti in stiva. È consentito portare con sé unicamente il numero di bagagli indicato sul biglietto e per ogni bagaglio la somma delle tre dimensioni (altezza, larghezza, profondità) non deve superare i 158 cm e il peso massimo di 23kg in classe economica e di 32 kg in classe business.

Le limitazioni si applicano a tutti i biglietti, indipendentemente dal tipo di prodotto acquistato o dallo status di Frequent Flyer, a eccezione dei biglietti discount per i quali sarà possibile aggiungere un solo bagaglio.

Ci scusiamo per gli eventuali disagi che questa situazione potrebbe creare ai passeggeri.

Disinfettante per le mani a base di alcol.

La quantità netta totale di tutti gli articoli di questo tipo trasportati da ciascun passeggero non deve superare 2 kg o 2 l, mentre la quantità netta di ogni singolo articolo non deve superare 0,5 kg o 0,5 l.

È possibile portare il disinfettante per le mani a base di alcol nel bagaglio a mano o da stiva. Tuttavia si noti che i passeggeri che desiderano portare il disinfettante per le mani nel bagaglio a mano sono tenuti a rispettare il limite di 100 ml o equivalente per ogni articolo a base di liquidi e gel in conformità alle disposizioni sulla sicurezza aerea (se nessuna esenzione locale è stata definita dalle autorità competenti).

Si prega di tenere presente che, poiché tali articoli non sono stati approvati dal produttore dell'aeromobile, non devono essere utilizzati sull'equipaggiamento o sulle superfici dell'aeromobile stesso.
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