Terms and Conditions - TAP Miles&Go Programme

TAP Miles&Go Programme

The TAP Miles&Go Programme operated by the airline TAP Air Portugal is a loyalty programme for TAP Air Portugal passengers. Members of the programme are credited with miles based on the flights they make with TAP Air Portugal or on how much use they make of the products and services offered by the programme's partners. The miles are credited in accordance with predefined rates and terms and conditions, and with the limitations presented here below.

Clients can earn TAP Miles&Go Miles, which can be used subsequently on a vast range of services, awards and benefits, which are subject to these terms and conditions.

Any alterations made to the TAP or TAP Miles&Go brands shall not affect any existing agreements concluded with natural or legal persons.

Membership of TAP Miles&Go Programme is free.

TAP Miles&Go Programme regulations

These Terms and Conditions constitute the basic rules on participation in the TAP Miles&Go Programme and may be changed at any time. This version of the Terms and Conditions of the TAP Miles&Go Programme is the latest version and currently in force. 
 
The Terms and Conditions are originally written in Portuguese, but are also translated into English, French, Spanish and German. Only the Portuguese version is binding in matters of interpretation.
 
Whenever valid dates are mentioned for certain Programme benefits or promotions, these will be according to mainland Portugal time.
 
TAP Air Portugal can amend the Terms and Conditions at any time without notice. Any new rules or amendments to the Terms and Conditions of the TAP Miles&Go Programme shall become binding on all clients, including TAP Miles&Go Silver and TAP Miles&Go Gold Clients, as soon as they are made available via internet.

Client support in writing is available in five languages: Portuguese, English, German, French and Spanish.

TAP Miles&Go Miles

TAP Miles&Go are the currency unit in the TAP Miles&Go Programme. Bonus points or miles from other programmes cannot be converted into TAP Miles&Go Miles unless TAP has entered into a written agreement with that purpose with said programmes.

TAP Miles&Go Programme Clients

On joining the Programme, clients are entering into an agreement with TAP, governed by these Terms and Conditions, which set out the rights and obligations associated with membership of the TAP Miles&Go Programme.
 
TAP reserves the right to wholly or partially change or close the TAP Miles&Go Programme and/or any collaboration with any TAP Miles&Go Programme partners without notice at any time.
 
When using the telephone line, clients consent to the fact that calls may be recorded for the purpose of control and improving services.
 
Only the client’s TAP Miles&Go membership number will be accepted for identification purposes.

Joining the TAP Miles&Go Programme

Clients can join the TAP Miles&Go Programme by submitting the application form provided on this website or using a mobile app.
 
TAP Miles&Go membership is open to all natural persons who are at least two years of age, reside in a country where membership is not banned by law and in which the Programme is available.
 
Membership is not open to legal persons or other groups or associations.
 
Only one TAP Miles&Go Account is allowed per client.
 
Membership of the TAP Miles&Go Programme requires a TAP account and automatic membership of the basic level: TAP Miles&Go.
 
TAP Miles&Go Clients have the right to TAP Miles&Go Programme benefits only after their details are recorded on the TAP database.
 
Clients are solely responsible for informing any third parties, companies (such as their employer) or government body of their membership of the TAP Miles&Go Programme and the awards and benefits available to them under said Programme.
 
TAP Miles&Go Programme awards miles to its clients only and is not responsible for any agreements between clients and third parties (such as employers).

Terminating TAP Miles&Go Programme membership

Membership shall automatically cease in the event of termination of the TAP Miles&Go Programme.

TAP may terminate a client’s TAP Miles&Go membership with immediate effect if she:

  • does not abide by these Terms and Conditions and/or other rules and regulations incorporated in them by reference, provided that the client has been duly and promptly informed of the said terms, rules and regulations;
  • attempts to obtain awards or benefits from the TAP Miles&Go Programme by providing false, improper or abusive information. The client who presents this type of information shall be liable for any resulting losses, and any TAP Miles&Go Miles falsely obtained will be declared null and void.;
  • engages in unruly behaviour on-board an aircraft or on any property of TAP or any partner of an airline belonging to the TAP Miles&Go Programme.

 TAP may suspend TAP Miles&Go Programme accounts on suspicion of fraud, without TAP or any of its partners being penalised. The client will be expelled from the Programme without notice and all the miles earned from all awards and any bookings made will be cancelled and the client will not be permitted to hold the Programme card again or obtain benefits from the same. 

TAP’s TAP Miles&Go Programme is designed as a benefit for its clients. Clients who do not accept the rules, awards or benefits offered or simply wish to quit the Programme may terminate their membership by email at any time without notice.

Upon termination of membership, any miles earned up to that time and not used pursuant to these Terms and Conditions shall be declared null and void.

TAP Miles&Go Client Number and Card

Access to TAP Miles&Go Programme awards and benefits is only granted on presentation of a client card and/or client number.

  • The TAP Miles&Go and Silver Cards are only available in digital format.
  • The TAP Miles&Go Client can access the digital version of their Card, which is automatically updated, according to their status. This version of the card has a QR code that performs the same data checking functions as the magnetic strip of a regular card.

The Gold Card is Digital from 2 July 2018. On the first validation of the Card and for 30 days you can choose to receive an actual card without any additional charge – Grace Period. Because it is now digital, and if you choose not to have an actual card, after 30 days* you will receive 5,000 Bonus Miles.

  • Grace Period. How it works:
  • A period of 30 days during which the Client may choose to request an actual card free of charge.
  • After this 30-day Grace Period, you will receive 5,000 bonus miles (one bonus per Gold Client) that will remain valid until 31 December 2019.
  • Available only on the first card validation.
  • On the second card validation, all Gold Clients will receive digital cards, although they can receive an actual card upon payment of a €25 fee.
  • You will receive 5,000 bonus miles should you renew your Gold status from August 2018.

     

TAP Miles&Go Clients should store their digital card in their mobile phone so they can identify themselves in transactions with TAP Miles&Go partners.

  • The cardholder is responsible for managing and correctly using the card, whether it be digital or physical.
  • The TAP Miles&Go Client Card is personal and non-transmissible and may not be used after its expiry date or termination of TAP Miles&Go Programme membership.
  • Clients can view their mileage account online. Access is allowed only via a login using the TAP Miles&Go Client Number and password.
  • TAP Miles&Go Clients must not share their personal account or password with third parties, including family members, employees or work colleagues.
  • The TAP Miles&Go Client Account holder will be solely responsible for any damage or omissions in their personal account caused as a result of the misuse of access data. The rewards attributed to TAP Miles&Go Clients as holders of a TAP Miles&Go card cannot be accumulated jointly with the loyalty cards offered by TAP Miles&Go Programme partners.


*You have 30 days to decide whether to keep your actual card. 

TAP Miles&Go Status

TAP Miles&Go is the TAP Miles&Go Programme's entry level, followed by TAP Miles&Go Silver and TAP Miles&Go Gold, respectively.

To be eligible for and to maintain TAP Miles&Go Silver status, TAP Miles&Go Clients must earn 30,000 Status Miles or, alternatively, make 25 TAP flights/segments during the Status Miles annual accounting period. It is required 20,000 Status Miles or to have flown 15 TAP flights/segments to remain a Silver Client, during the Status Miles annual accounting period. In order to be eligible for or maintain Gold status, clients need to collect 70,000 Status Miles or 50 TAP-operated flights/segments in one Status Miles year. It is required 50,000 Status Miles or to have flown 40 TAP flights/segments to remain a Gold Client, during the Status Miles annual accounting period.

The annual miles earning period is the period of time the client can be eligible for promotion to a higher client status or reaffirming his/her eligibility for the current status. Silver Clients flying TAP will earn 25% Status Miles based on total miles flown, in addition to their 25% Bonus Miles.

Gold Clients will earn 50% Status Miles based on total miles flown, in addition to their 50% Bonus Miles.

TAP Miles&Go Silver and TAP Miles&Go Gold membership is automatic as soon as the required number of miles has been earned.

Clients’ miles statement indicates the number of Status Miles earned.

Only Status Miles count towards TAP Miles&Go Silver and TAP Miles&Go Gold membership.

Earning miles

Benefits available on all TAP and TAP Express-operated flights:

  • Discount - 10%;
  • Basic - 50% (Europe and North Africa) and 50% (Intercontinental flights*);
  • Classic - 70% (Europe and North Africa) and 100% (Intercontinental flights*);
  • Plus - 100% (Europe and North Africa) and 150% (Intercontinental flights*);
  • Executive - 150% (Europe and North Africa);
  • Top Executive - 200% (Europe and North Africa and Intercontinental flights*).

*For travel up to 31 August 2017, see here.

Fixed number of miles for Lisbon-Porto Shuttle:

  • 100 miles (Discount);
  • 150 miles (Basic);
  • 200 miles (Classic)
  • 250 miles (Plus, Executive, Top Executive).

Miles cannot be earned on charter flights. Miles can be earned on code-share flights with a TP number (if operated by a TAP Miles&Go Programme partner airline).

Miles cannot be earned on bus, train or sea travel.

No miles can be earned on Award Tickets, Miles Only tickets, Miles & Cash tickets or ticket categories ID, AD, BP, DG, DM, GE, IN, RG or UD (industry discount tickets) as defined by IATA standards. 

Bonus Miles are only earned on TAP’s partner airlines.

Both types can be exchanged for awards, though only Status Miles are considered for the purpose of TAP Miles&Go Silver or TAP Miles&Go Gold status.

Miles are credited in accordance with the rules of the airline operating the flight.

Miles for use of services from selected TAP Miles&Go Programme partners are only credited on the booking, payment and usage terms set out by TAP Miles&Go Programme partners.

No miles are earned if a TAP Miles&Go Programme client obtains benefits from another loyalty programme for the service.

The booking class shown on the ticket may not be the same as that class used to count miles at partner and Star Alliance airlines.

How miles are credited

All clients will have their own personal TAP Miles&Go mileage account to which the miles they earn or spend will be credited or debited.

As soon as they join, programme clients will earn TAP Miles&Go for each flight on TAP or a partner airline or use of a service provided by TAP Miles&Go Programme partners, subject to these General Terms and Conditions. Miles must be claimed within six months of the date the service was provided.

New TAP Miles&Go clients may only earn miles for flights completed from the registration date.

Clients have to wait for 8 days after flights made in the Star Alliance to claim miles for these flights.

To ensure the correct number of miles have been credited to the personal TAP Miles&Go account, the Client must provide their TAP Miles&Go number when making the booking.

It is important for the name in the booking to be the same as that in the client’s TAP Miles&Go account (first and last name), so that miles can be credited automatically.

TAP decides on the type and number of miles to be credited by each programme partner and for each service provided to the client. The type and number of miles to be credited are subject to change without notice.

The miles credited to the TAP Miles&Go Client's personal account are calculated as follows:

  • Only on flights in TAP network and selected flights operated by TAP Miles&Go Programme partner airlines.
  • The number of miles is calculated on the basis of the flight’s departure and arrival airports and the fare (brand) purchased. The distances shall be based on the points of departure and arrival indicated on the passenger's ticket and IATA standards.
  • TAP Miles&Go are awarded for First, Business and Economy Class travel. Silver and Gold clients travelling on TAP will earn extra miles according to their tier level (TAP Miles&Go status). TAP does not have First Class. Some TAP Miles&Go partner airlines do operate this service, however.

Collection of miles for certain fares, products, flights or routes may be subject to restrictions.

The partner company may, at its initiative, exclude any fare or route used for major discounts.

Different booking classes and bonus factors may apply to Star Alliance airlines and other TAP Miles&Go Programme partner airlines.

Validity and transfer of miles

TAP Miles&Go are valid for three (3) years from date of collection, except when otherwise specified. Some Bonus Miles (such as compensation miles and some promotions) may only be valid for one annual accrual period.

The validity of the miles is in accordance with the date of the activity for which they were awarded.

Before expiry, the validity of miles can be renewed for a fee paid by credit card. Renewed miles are considered Bonus Miles and are valid for another three (3) years.

Awards and benefits

Current offers of awards and benefits are available online, in mailings or from the TAP Miles&Go Client Service Centre. 

TAP reserves the right to change, supplement or cancel individual awards and benefits offered by TAP Miles&Go Programme.

TAP Miles&Go Programme partner airlines and the TAP Miles&Go Programme partners may set out advance terms and conditions for bookings or for requesting awards or benefits. These advance terms and conditions may vary for each benefit or award.

When booking or requesting an award or benefit with/from a TAP Miles&Go partner airline or a TAP Miles&Go Programme partner, clients are not entering into an agreement with TAP and TAP shall not be liable for proper provision of any services, fitness for any purpose or the quality of goods supplied as awards and/or benefits.

TAP accepts no liability for any taxes or other charges or disadvantages to which TAP Miles&Go Programme clients may be subject in connection with the use of TAP Miles&Go or TAP Miles&Go awards and benefits.

All charges (airport, carrier surcharge, security or others) and credit card fees will be borne exclusively by the TAP Miles&Go Client.

When booking or requesting an award or benefit, clients must state in advance that they are booking an award or a benefit.

TAP and TAP Miles&Go partner airlines or TAP Miles&Go Programme partners may refuse to grant an award or benefit if the client has already booked a flight or service without clearly stating that the booking is for a TAP Miles&Go award or benefit.

Any award documents obtained illegally or in violation of these Terms and Conditions will not be honoured.

Seat availability for MilesOnly and Miles&Cash Tickets varies according to destination and date. The number of seats is limited even on flights that are not yet fully booked. Restrictions may apply during certain periods and for certain award types.

All personal documentation submitted for travel is the client’s responsibility (ID, passport, visa or others).

Award flights expire within one (1) year of issue with the exception of those issued as part of a promotion, in which case they are only valid for the duration of the promotion. As for other benefits, they will remain in effect on the basis of their terms of validity, as specified in the document issued by the TAP Miles&Go Programme partner in question.

Awards and benefits issued cannot be transferred, replaced, renewed, changed or refunded, except when explicitly stated to the contrary in the individual booking arrangement or Terms and Conditions of TAP, the partner airline or TAP Miles&Go Programme partner as the case may be. Whenever an award or benefit is replaced, renewed or otherwise changed, the client may have to pay a handling fee.

An additional fee will be charged for the handling of MilesOnly and Miles&Cash Tickets after a no-show.

Awards and benefits can be issued to a third party. This issue is only valid if the client receives no monetary compensation for the exchange.

MilesOnly and Miles&Cash Tickets and upgrades may be issued in the name of a person other than the TAP Miles&Go account holder against written authorisation from the account holder.

After awards and benefits have been issued, it is not possible to change booking classes or routes. Only the date of travel or flight number (time) can be changed after awards and benefits have been issued.

TAP Air Portugal TAP Miles&Go Status Flight Benefits

TAP Miles&Go Clients have access to additional status-dependent benefits when travelling with TAP Air Portugal. Flight benefits are understood to be related to the travel experience, such as:

  • Seat reservation;
  • Priority check-in;
  • Priority boarding;
  • Extra luggage;
  • Fast Track;
  • Lounge access.

These benefits differ depending on flight destination and may be changed by TAP Air Portugal without prior notice.

Gold Partner Nomination

Gold Clients have the additional advantage of being able to choose a partner to share their status. The partner they choose has to be a TAP Miles&Go Client with a TAP Miles&Go or Silver status.

As soon as the partner has been chosen, s/he will enjoy the same exclusive benefits as the Gold Client who chose him/her. However, the client chosen as a Gold Partner cannot nominate another Gold Client.

Only ground benefits are allowed in the last month of validity of the card. The validity of his/her TAP Miles&Go Card is the same as that of the Gold Card of the client who chose him/her.

Miles&Go Promo

Round trip Conditions

The Miles&Go Promo 200 miles for €10 discount is available online at flytap.com for markets with sales in EUR, BRL, USD, CAD, DKK, NOK, PLN, RUB, SEK, CHF and GBP and for clients who have a TAP Miles&Go login/record when booking;

With Miles&Go Promo, passengers who redeem 200 miles will receive a €10 discount per passenger. (Eg. 2 passengers = 400 miles = €20 discount);

The value of this discount doubles for booked intercontinental flights originating on the American continent to European destinations (and vice versa);

The value of this discount doubles for booked intercontinental flights originating on the American continent (North and South America) to African destinations (and vice versa).


One-way Conditions 

The Miles&Go Promo discount, 100 miles = EUR 5.00, is available online at flytap.com for markets with sales in EUR, BRL, USD, CAD, DKK, NOK, PLN, RUB, SEK, CHF and GBP and for TAP Miles&Go clients logged in/registered at the time of booking;

With Miles&Go Promo, 100 miles per passenger ensures a discount of EUR 5.00 per passenger. (e.g. 2 passengers = 200 miles = EUR 10.00 discount);

The value of this discount doubles for booked intercontinental flights originating on the American continent to European destinations (and vice versa);

The value of this discount doubles for booked intercontinental flights originating on the American continent (North and South America) to African destinations (and vice versa).


Other Conditions

This offer is valid only on flights operated by TAP and TAP Express except:

Ponte Aérea; 
Belo Horizonte - Lisbon (and vice-versa);
Bologna - Lisbon (and vice-versa);
Bucharest - Lisbon (and vice-versa);
Dusseldorf- Lisbon (and vice-versa);
Manchester - Lisbon (and vice-versa);
Marseilles - Lisbon (and vice-versa);
Nice - Lisbon (and vice-versa);
Porto Alegre - Lisbon (and vice-versa);
Warsaw - Lisbon (and vice-versa);
Venice - Lisbon (and vice-versa).

Offer valid only for bookings through the site and for payment methods eligible for these discounts. Please note that if the system returns the message “Miles&Go Promo miles cannot be used with this form of payment. The discount will be removed” you will have to select the discount again and choose another form of payment;

The discount is applied per passenger and on the total price of the booking (fare, surcharges and taxes). Other products or services acquired during the booking (e.g. extra luggage, insurance, etc.) are excluded;

The total miles of the Miles&Go Promo discount are debited from the TAP Miles&Go Account used for the registration/login at the time the booking was made;

Miles used to obtain a discount are non-refundable;

Offer open to all TAP Miles&Go Clients with a positive balance (>=0);

If there are not enough miles in the account for the discount, the account will be left with a negative balance. It will not be possible to purchase a Miles&Go Promo discount until there is a positive balance (>=0);

This discount is not valid for Award Tickets or children’s tickets;

This discount cannot be used in conjunction with any other discounts available while booking (e.g. Conference codes or Gift Vouchers);

With ATM paid bookings the miles will only be refundable if the booking is cancelled for lack of payment.


More Miles&Go Promo discounts:

Offer valid for all TAP Miles&Go clients with a balance of more than 3,000 miles at the time of payment of a booking under Miles&Go Promo conditions (Booking made on flytap.com for return flights operated by TAP in markets with sales in EUR, BRL, USD, CAD, DKK, NOK, PLN, RUB, SEK, CHF and GBP and customer has logged in to their TAP Miles&Go account during the booking process);

Discount offer subject to the client having a positive miles balance and TAP Miles&Go login at the time of booking.

When confirming bookings purchased with a Miles&Go Promo or Time to Think discount, clients with a balance greater than 3.000 must login again to access more discounts.

TAP Store

  • TAP Store goods are not available in Brazil, the United States or Canada. 
  • Only miles that have previously been earned as part the TAP Miles&Go Programme may be used to purchase the products available at Store.flytap.com.
  • Choosing to pay in miles means you must pay the full price to purchase the products using only miles. You must have sufficient miles balance in your TAP Miles&Go Account to cover the total costs (products + shipping costs).
  • Miles used to purchase TAP Store products are subject to the refund conditions published at Store.flytap.com.
  • This purchase is also subject to all the terms of conditions of sale, which are available at Store.flytap.com

Miles required to cover shipping costs:

Zone  Charge  Miles
PT Mainland and Islands From 4 € From 1.000 
Europe From 12 € From 3,000
Rest of the World From 24 € From 6,000

Bookings

Award miles are debited from the miles account when the ticket is issued. Only Gold Clients can book on standby.

All TAP Miles&Go Clients who book their award flights through the TAP Miles&Go Service Centre and wish to issue tickets for someone else must send a signed authorisation.

This is to ensure more secure use of mileage accounts and guarantee that no tickets are issued without clients’ permission.

In these cases, online bookings must be made at least 48 hours before the flight departure time. Bookings less than 48 hours before departure can only be made at the TAP Miles&Go Client Service Centre.

Authorisation must be received within 24 hours of a booking for it to be confirmed.

The booking will be cancelled if authorisation is not emailed to gfp@tapmilesandgo.com within the time limit.

Tickets issued through the call center and the website can only be paid with credit card or Multibanco ATM card. Other means of payment are only permitted in the TAP Stores.

If the ticket is issued at a TAP Outlet in Brazil, the value in foreign currency will be converted to Reals at the exchange rate of the purchase date.

TAP MilesOnly and Miles&Cash Tickets

Tickets will be issued immediately after booking. 

MilesOnly and Miles&Cash Tickets cannot be associated with upgrades unless they are paid for at the check-in or boarding gate.

Validity of MilesOnly and Miles&Cash Tickets is subject to special published conditions, depending on the applicable rules:

  • Unrestricted MilesOnly and Miles&Cash Tickets are valid for one year after issue. Once a ticket has been issued, the date, time and flight number can be changed before expiry for a €50 handling fee. Gold Clients and holders of the TAP Visa Platinum card are exempt from this penalty;
  • As restricted MilesOnly and Miles&Cash Tickets issued as part of promotions or promotion codes are specific to each promotion period, their rules will be indicated before and during the online booking process

Stopovers are not allowed.

Return flights: maximum 4 segments.

One-way flights: maximum 2 segments.

Seat availability varies according to destination and time of year.

The number of seats is limited even on flights that are not fully booked.

These awards may not be available on all flights.

TAP children’s MilesOnly and Miles&Cash Tickets

TAP companion ticket

This benefit is available to all TAP Miles&Go Gold clients flying on a TAP return ticket.

Companion tickets are not valid for children and can only be issued for travel on the same flight and date and in the same class as the Gold Client.

Tariff rules are the same as those for Gold Client MilesOnly and Miles&Cash Tickets.

The miles are discounted from the TAP Miles&Go account of the Gold Client who travels with a companion. The companion’s ticket discount is calculated using the MilesOnly table with high-season miles.

Service charges

Service charges are paid per passenger.

MilesOnly and Miles&Cash Tickets for flights with TAP and Award Tickets for flights with Star Alliance and TAP Miles&Go partners are subject to a service charge on the issue of tickets online or at the TAP Miles&Go Client Service Centre or TAP outlets. This charge is non-refundable and is different at each ticket issuing location:

TAP Miles&Go Service Centre or TAP outlets:
Domestic flights (Continental Portugal, Azores, Madeira) - 10 (ten) euros.
Europe and North of Africa - 25 (twenty-five) euros.
Other destinations - 40 (fourty) euros.

Website:
Domestic flights (Continental Portugal, Azores, Madeira) - 5 (five) euros.
Europe and North of Africa - 17 (seventeen) euros.
Intercontinental flights - 25 (twenty-five) euros.

After the ticket has been issued, only the date, time or flight number can be changed. Class or route cannot be changed.

All MilesOnly Tickets can be cancelled up to 24 hours prior to departure, provided that they are still valid and have not been partially used. Miles can be put back with their original validity. 

All the Miles&Cash tickets can be cancelled up to 24 hours before the scheduled departure time as long as they have not been partially used, and are still valid. The miles can be returned with the initial validity date and the cash amount refunded.

Using miles in the Star Alliance network and partner airlines

If a flight is booked in business class, business class miles will apply to the entire trip. 

If a flight is booked in first class, first class miles will apply to the entire trip.

Award Ticket for the entire Star Alliance network

Award Tickets are valid for the TAP Miles&Go Account holder or a person of his/her choice and can be booked with TAP, a partner airline or both.

Return flights: maximum 6 segments.

One-way flights: maximum 3 segments.

Award Tickets cannot be associated with upgrades.

After a ticket has been issued, the date and time may be changed but not the route. Changes are permitted on payment of an administrative charge of 50 euros. Gold clients and holders of the TAP Visa Platinum card are exempt from payment.

Validity of Award Tickets: one year after issue.

Some periods may not be available on some airlines.

Seat availability varies according to destination and time of year. The number of seats is limited even on flights that are not fully booked.

These awards may not be available on all flights.

Round-the-World tickets

Round-the-world tickets are available for travel in economy or business class only on scheduled flights operated by Star Alliance carriers.

The award journey must be in one direction only, east or west, and end in the country in which it began.

A Round-the-World trip must include one Pacific and one Atlantic crossing.

A maximum of 10 segments with a maximum of six intermediate stopovers in any city is allowed.

No more than one international departure and arrival is allowed in the country of origin.

Backtracking (reversing the direction of travel in which the journey began to make a connection and continue to the next destination) is only allowed if required by the Star Alliance network.

Open jaw travel (return trip in which the destination airport and return departure airport are different) is allowed.

Booking and issuances should be done at the TAP Miles&Go Client Service Centre or TAP outlets.

Award miles are debited from the miles account when the ticket is issued.

After a ticket has been issued, clients can change schedules but not routes.

Round-the-World tickets are valid for 12 months from date of issue and the last flight must begin on the last day of validity of the ticket.

If an award trip is taken in different classes, the highest award rates will apply to the whole ticket.

Round-the-World cannot be combined with upgrades. No new partial or total credits of miles are allowed after the journey has started.

Star Alliance Round the World award trips are subject to the TAP Miles&Go award eligibility and other conditions, with the exception of those mentioned above.

Seat availability for awards varies according to destination and time of year. The number of seats is limited even on flights that are not fully booked. These awards may not be available on all flights.

Please contact your TAP Miles&Go Service Centre.

Refunds

MilesOnly and Miles&Cash Tickets can be cancelled up to 24 hours prior to departure.

Miles can only be refunded if they are cancelled up to 24 hours prior to departure of the first flight and this is allowed by the ticket’s rules.

Miles cannot be refunded if the journey has already begun.

There is an administrative fee to return miles that varies depending on the route and customer status.

Miles are re-credited with their original validity.

No-show charge: there will be a handling fee of 80 euros per passenger in the event of a no-show.

This information is also given during the online booking process, in the email booking confirmation and in contacts with the TAP Miles&Go Service Centre.

TAP upgrade with miles

Miles used to upgrade to a higher class cannot be used in combination with other awards.

The same number of miles is required for adults and children.

The maximum per online request is one segment for four passengers.

All the conditions for the original tariff still apply, and so any changes in a booking will be subject to them, even after the upgrade.

In the event of rebooking or cancellation, the return of the miles used for the upgrade may be subject to a handling fee (80 euros). Gold and TAP Visa Platinum Clients are exempt from this fee.

Upgrades are not transferable. If the booking is changed, the upgrade will be cancelled and will have to be requested again, subject to availability on the new flight.

The TAP Miles&Go Miles earned will be based on the original class or fare.

Miles spent on upgrades will be counted and debited per flight segment.

Miles used for upgrades will be paid for by segment.

Seat availability varies according to destination and time of year.

The number of seats is limited even on flights that are not fully booked.

Star Alliance upgrade with miles

Star Alliance upgrades must be requested up to 24 hours before departure except for the following airlines:

  • ANA: up to 56 days before departure
  • Asiana: only on date of travel

Upgrades are only available in certain fare types and may vary between carriers

Paying fare types that can be upgraded to Business Class are Y and B. Those that can be upgraded to First Class are C and D.

Miles can only be used for upgrades to the class immediately above that of the ticket purchased.

Upgrades may not be used in combination with other awards.

The same number of miles is necessary for adults or children.

The same conditions of the original ticket apply, including the number of miles earned. 

Miles spent on upgrades will be counted and debited per flight segment.

The airline operating the flight must be contacted directly for the purpose of cancellation or rebooking of upgrades.

The TAP Miles&Go Programme has a handling fee (80 euros) for refunding miles used on upgrades with Star Alliance, in the event of cancellation. Gold and TAP AMEX Platinum Clients are exempt from this fee.

If rebooked, Star Alliance upgrades are not transferable.

A new upgrade must be requested after a new flight has been booked and is again subject to availability.

Seat availability varies according to destination and time of year.

The number of seats is limited even on flights that are not fully booked.

Services provided by selected TAP Miles&Go Programme partners

Clients will earn a fixed number of miles as indicated by TAP on this website for a particular predefined group.

TAP, through TAP Miles&Go Programme, reserves the right to make special offers that will only be available to clients who submit the appropriate registration on the specified date and before the start of the flight or other service. These registrations shall be made online. The TAP Miles&Go Programme will provide registration channels.

Clients registering after the specified date or start of the flight or other service, clients who fail to register or do not have a valid email address will not be entitled to the benefits of online registration.

With their consent, Clients may be informed of promotions exclusively by electronic mail (e-mail) and/or text message, or through the website.

TAP and the TAP Miles&Go Programme partner airlines reserve the right to fully or partially exclude certain fare types, forms of payment, passenger categories, flights or flight categories from the TAP Miles&Go Programme at any time.

Holders of ID, AD, DG, DM, GE, IN, RG or UD tickets are not entitled to TAP Miles&Go Card benefits.

When miles are used to upgrade to a higher class, they will be credited for the fare originally booked.

Miles are normally credited to clients' personal TAP Miles&Go accounts within eight (8) weeks of the flight/service on which they were earned. Miles are credited for TAP flights within two days of travel. The value date of these miles is the date of the start of the journey or service.

If, for any reason, miles are not credited for a flight taken or a service used, clients can ask for the amount be credited retroactively to their personal TAP Miles&Go account up to six (6) months after the flight or use of the service on the TAP Miles&Go website (see Claim missing miles). They will be required to provide appropriate proof (copy of boarding pass, and/or copy of passenger or TAP Miles&Go partner service receipt).

Transfers of miles from TAP Miles&Go Programme partners to accounts other than those of the card holder are not allowed.

TAP reserves the right to refuse to credit or debit the amount of miles transferred if the first or last name of the person requesting the transfer does not match that of the number of the TAP Miles&Go Client indicated.

TAP will not be held liable, in these situations, for any consequences of miles not being credited to a client’s personal account.

Once loyalty programme miles have been transferred from partner companies, they cannot be returned to the customer's account at the partner company. Similarly, miles acquired through the purchase of partner products and services may not be transferred to other loyalty programmes.

E-news and direct emails

Clients will regularly receive communications via electronic mail (e-mail) with their current miles balance and their validity and, with their consent, will be informed of recent promotions and news published on the website.

These newsletters are sent by e-mail to Clients who have provided a valid e-mail address.

Clients may, at any time, unsubscribe from receiving these newsletters and/or any other e-mails from the TAP Miles&Go Programme by changing their profile options through the website.

Miles Shop

Miles Store transactions are non-reversible. Read the conditions carefully before advancing with a transaction.

The Miles Store allows you to purchase, extend or transfer miles to another TAP Miles&Go account. It also allows you to convert Bonus Miles into Status Miles.

TAP Miles&Go accounts must have a minimum balance of 2,000 miles to be able to undertake transactions in the Miles Store.

Buying, transferring, extending the validity or converting Bonus Miles into Status Miles is only allowed in blocks of 2,000 miles.

TAP Miles&Go Miles cannot be redeemed for cash.

These transactions have an associated charge. Payment is by credit card. The valid credit cards for these transactions are those available in the market where transactions are performed. In some markets these transactions may be subject to an international processing fee.

Purchase and Transfer

The frequency of purchases and the number of miles to be purchased is limited, as are transfers, extension and conversion. (Maximum limit per year for the purchase and transfer of miles is 20,000 miles.)

All miles purchased, transferred or which have their expiry date extended are considered Bonus Miles and are not refundable.
All miles purchased and transferred are valid for one more qualifying period, at least another twelve months.

The transfer of miles is only possible between TAP Miles&Go accounts and the miles are credited in the account indicated for the transfer. The charge associated with this transaction is paid by the client who transfers the miles. 

Extension of validity

Extending the validity of miles is only applicable to the number of Bonus Miles about to expire and is made in blocks of 2,000 miles. The difference in the value of miles selected in the block is not credited.

The mile validity extension feature is not available for retroactive expiry periods. This transaction must be completed before the expiry date of the miles.

This extension of validity is only possible for the miles that are expiring on the next miles expiry date. Extended miles will be valid for another 3 qualifying periods (3 years).

Conversion

Converting Bonus Miles into Status Miles allows you to achieve a higher status or maintain the present status. This transaction may be carried out in cases where the client cannot reach the required Miles Status threshold by the end of the annual qualification period. This transaction has an associated charge, which must be paid by the client by credit card.
The conversion of Bonus Miles to Status Miles can only be done in 2,000 mile blocks, with each block of 2,000 Bonus Miles worth 50% of Status Miles (i.e. 1,000 Status Miles).

The frequency of the conversion of Bonus Miles into Miles Status as well as the number of miles to be converted is limited to the annual miles earning period and according to the Victoria client status (Miles, Silver and Gold).

The Bonus Mile to Status Miles conversion feature will not be available for retroactive Status Mile earning periods.

If you are Miles and want to move up to Silver:

  • You must have at least 25,000 Status Miles in the account, which can be converted;
  • You can convert up to 10,000 Bonus Miles into 5,000 Status Miles;
  • You need 30,000 Status Miles to attain Silver status.

If you are Silver and want to maintain this status:

  • You must have at least 15,000 Status Miles in the account, which can be converted;
  • You can convert up to 10,000 Bonus Miles into 5,000 Status Miles:
  • To remain Silver you need 20,000 Status Miles.

If you are Silver and want to move up to Gold:

  • You must have at least 60,000 Status Miles that can be converted;
  • You can convert up to 20,000 Bonus Miles, which become 10,000 Status Miles;
  • You need 70,000 Status Miles to attain Gold status.

If you are Gold and want to maintain this status:

  • You must have at least 45,000 Status Miles in the account, which can be converted;
  • You can convert up to 10,000 Bonus Miles into 5,000 Status Miles;
  • To remain Gold you need 50,000 Status Miles. 

Processing clients’ personal data

Signing up to and using the TAP Miles&Go Programme Account means that the Client’s personal data – identity, contact details, data on trips acquired, miles credited and purchases made through the TAP Store.

This personal data will be processed by TAP, as the responsible body, for the purpose of managing TAP Miles&Go Programme membership and the operation of the TAP Miles&Go Programme (allocation and crediting or miles).

All this data is required for the TAP Miles&Go Programme to work. With your permission, TAP may also use the data to which it has access, to define your Client profile in order to:

  • Define new services/products;
  • To send adverts, campaigns and promotional coupons that are adjusted to the Clients’ interests and preferences, based on the analysis of their profile and purchase history. 

TAP may also, with the Client’s permission, send marketing communications about TAP products and services.

Personal data will be retained by TAP for as long as the Client remains a member of the TAP Miles&Go Programme. In the context of the TAP Miles&Go Programme, TAP will provide personal data to subcontractors (including those who manage the TAP Store platform) for the purposes mentioned, in accordance with agreements entered into with them, as well as to TAP Miles&Go Programme partners and airlines and to competent bodies as defined by law.

TAP Miles&Go Programme partners and airline partners may be located in countries that do not guarantee, in the terms of the law, an adequate level of protection. In such cases, TAP ensures they adopt the legal and contractual measures required to guarantee the protection and confidentiality of personal data. The Client may obtain additional information about the measures adopted in point “10. What security measures do we implement?” of our Privacy Policy.

Under the terms of the law the Client can at any time request access to any personal information, and to correct, delete or contest its treatment, the portability of their data1, or refuse permission for it to be processed, directly through the Client Area. For the Client’s security, proof of identity must be sent to the TAP Miles&Go Service Centre before personal data can be altered.

The Client may use the above mentioned means to withdraw consent for the processing of his data. However, this does not invalidate any processing by TAP up to that date and based on consent previously provided. Without prejudice to any other administrative or judicial remedy, the Client has the right to submit a complaint to the competent supervisory authority in accordance with the law should they consider their data is not being processed in a legitimate manner, in accordance with the terms outlined above.

For more information about TAP’s data processing terms the Client should consult our Privacy Policy or alternatively contact the Data Protection Officer at dpo@tap.pt.

1The right to portability is limited to the right of the data subject to receive personal data relating to them and which he has provided to a responsible body for processing (in this case TAP), in a structured format that is up to date and automatically read, and to the right to transmit such data to another responsible body without the person to whom the personal data has been supplied being able to prevent it. Where technically possible, the owner of the data has the right to have it transmitted directly between the responsible bodies for processing. 

Protecting the confidentiality of TAP Miles&Go Accounts

Online access to your personal TAP Miles&Go account requires a user name and password.

The password can be recovered on the site in the “Forgot your password?” area.

Clients may change their TAP Miles&Go Account password at any time in the “My Profile” area.

Clients will have three attempts to enter the correct password. On a fourth failed attempt, TAP Miles&Go Account access will be available only through the “Forgot your password?” area.

Other legal provisions

Local law in some countries may place restrictions on clients and/or the Terms and Conditions of the TAP Miles&Go Programme. TAP, the administrator and the TAP Miles&Go Programme partners and their suppliers are entitled to take any action required to ensure compliance with such restrictions and cannot be held liable for losses suffered by clients as a result of these actions.

TAP reserves the right to entrust the operation of the TAP Miles&Go Programme to successor companies or to a third party and to transfer agreements with programme clients to such successor companies or to a third party to that end.The Programme may be changed on the basis of TAP alliance strategies.

TAP reserves the right to introduce fees for services related to the programme, such as providing specific Programme information or handling of award bookings.

The TAP Miles&Go Programme is subject to Portuguese law. The exclusive place of jurisdiction is the Lisbon courts of law in Portugal.


Terms of online use of the Programme

On accessing and using the TAP Miles&Go Programme you agree to be bound by the following Terms and Conditions.

Please read this section carefully before using this website. The clarification herein has been prepared solely to provide information about TAP, its TAP Miles&Go frequent flyer programme and its partners. It does not constitute, offer or sell guarantees and should not be considered in any investment decision. TAP reserves the right to change any of the content in this website at any time without notice.

The information herein is provided "as is" without any guarantees or conditions, either statutory, expressed or implied, including but not limited to any implied guarantees of ownership, merchantability, fitness for a particular purpose or non-infringement. TAP will make reasonable efforts to include current, accurate information whenever possible, but makes no guarantees or representations as to its accuracy or completeness. Please be aware that the information contained in this website may be inaccurate or out of date or contain typing errors.

Under no circumstances will TAP, its affiliates, servicing agencies and partners or their employees be liable for any direct, indirect or consequential loss or injury resulting from or related to the use or performance of this website.

This website may contain links and frames to other websites that are not maintained or controlled by TAP. TAP shall not be held responsible or liable for the content of those sites. Third party links and frames are included for user convenience only and the inclusion of said links and frames in the TAP website does not imply TAP's endorsement of these websites, webpages, functionalities and their content or any association with their owners.

In relation to the above, this website is owned, maintained and operated by TAP. The contents, including but not limited to icons, images, graphics, text and functionalities on this site, are copyrighted materials. The copyrighted materials, trademarks and trade names are the exclusive property of TAP, its subsidiaries, supplier agencies and associates.

On accessing this website, the user undertake not to copy, reproduce, alter, modify, create works or publicly display any content from this website and not to insert or implement any link to this website in any website owned, maintained and operated by you or your employer without prior express written permission from TAP or appropriate third parties, except for your personal information, provided that copies of these materials retain all copyright and any other proprietary notices contained in the original material.

Therefore, the user also undertake not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website. You further undertake not to take any action that places an unreasonable or disproportionately large load on the TAP Miles&Go Programme’s internet infrastructure.

Internet Services

Clients can access their personal TAP Miles&Go accounts online. TAP may make further online services available to its clients within the framework of the TAP Miles&Go Programme.

On accessing the TAP Miles&Go programme website, clients undertake not to use any robots, spiders or other automatic devices or manual processes to monitor or copy pages. Clients further undertake not to use any device, software or routine to interfere or attempt to interfere with the proper working of website. They further undertake not to take any action that places an unreasonable or disproportionately large load on the TAP Miles&Go Programme infrastructure.

The information, software, products and services included in or available via the TAP Miles&Go website may include inaccuracies or typing errors.

TAP reserves the right to communicate with clients in English in transactions or services provided on the website.

Under no circumstances will TAP, its affiliates, servicing agencies and partners or their employees be liable for any direct, indirect, punitive, incidental, special, consequential losses or any losses whatsoever including, without limitation, loss of use, data or profits, arising out of or in any way connected to the use or the performance of the TAP Miles&Go programme website, with any delay or the inability to use the website or related services, or otherwise arising out of the use of the website.

The TAP Miles&Go website provides exclusive clarification about TAP and its loyalty programme and partners. It does not constitute, offer or sell guarantees and should not be considered in any investment decision.

TAP reserves the right to change any of the content on its websites at any time without notice.

Use of this website may be monitored for statistical purposes.