What is an e-ticket?
E-ticket is an unprinted flight coupon. They are kept in the airline's database and you can access them at any counter or through the TAP Contact Center.
An e-ticket does not involve any changes in booking or payment procedures. After planning your journey, you will be sent an e-mail confirming your booking and issuing your e-ticket.
Where can I pre-book my flight?
You can only do this through our online booking system by selecting the option Time to Think.
What is the limit time for me to make an online reservation before the flight?
The limit time to book online may vary between 6 and 72 hours before the scheduled departure time, depending on the market and the payment methods available.
What is the "direct flights only" option for?
This option allows you to search for direct flights only, with no flight connections.
What is a multi-city trip?
Multi-city allows you to book a trip where you travel to two or more cities before returning to the city of departure.
You may add up to 6 segments, using the option “Add Flight", in the booking process.
You can also use multi-city to book a connecting flight. You just need to enter each section of the trip separately.
Finally, you can use multi-city to book a trip that starts in one city and ends in a different city, travelling to other destinations in between.
I have a promotional /conference code. Where should I enter it?
To use a code, you must fill in the details of your search and enter the code in a field named “code”,which appears in the grey area.
If you didn’t enter it on the search page, you can do it on the selection page, available in the same area, and then click “activate code”.
What is the maximum number of passengers I can book for?
There is a limit of 9 passengers per booking (adults and children).
Can I book different classes for different legs of the trip?
Yes. You can individually select a class for each leg of your trip. For example, you can fly Executive on departure and Economy on return.
In the selection page of the booking process, you can choose the class you want to travel on each leg.
If I book online, how do I get my plane ticket?
If you book online, your electronic ticket will be sent to the email address you indicated during the booking process.
What does OAL mean?
OAL means that one of the flights on your itinerary is operated by another airline. There may be restrictions on the available services.
How do I know which airport I'mtravelling to?
On the grey area of the right side of the booking process page, you'll find decoding for the airport codes of the selected itinerary.
What does "long layover" mean?
Whenever the connection time between flights is greater than 6 hours, you will receive an alert on the selection page of the booking process (under each flight), as well as in the purchase and confirmation pages, and in the confirmation email.
How do I know the number of TAP Miles&Go Miles to earn on my frequent flyer card?
During the booking process, we will give you information on your TAP Miles&Go Miles.
On the selection page, under the "Conditions" section, you will see the percentage of miles you earn with each chosen itinerary.
On the purchase and confirmation pages, and on the confirmation email, you will have access to the real number of miles you earn.
Where can I see details of all the fees I'm being charged?
In the “Price Breakdown” section of the selection page during the booking process, you can check the total amount to be paid broken down by passenger, fare, taxes and surcharges.
By clicking “Fees, Surcharges and OtherCharges”, you can see the details of all charges applicable to your trip
Airport charges, fuel and security surcharges might also be added. Additional fees may be charged locally at the airport. In some countries, a service fee might also be applied.
What is the Reservation Holder?
For each reservation there is an associated holder, which should be identified as Adult, Youth, Senior or Resident. Children and babies cannot be Reservation Holders.
Can I enter more than one phone contact?
Yes. In the "Primary Passenger Data" section, click "Add". You can add up to a maximum of 3 phone contacts.
How can I save my details for future reservations?
On the "Primary Passenger Details" section, select the " Remember my personal data for future reservations" option.
What is the CIP Code?
The CIP Code is a code used by companies that are registered in the TAP Corporate Programme. Therefore, it is not a mandatory field.
I have a frequent flyer card from another airline. Can I use it in my reservation?
Yes. Besides TAP Miles&Go, the “Frequent Flyer Programme” includes:
- All airline members of Star Alliance;
- SATA Imagine;
- Ukraine International Airlines Panorama Club.
What is the Redress Number for?
The Redress Number is a 7-digit reference, given by DHS Traveler Redress Inquiry Program (TRIP), which aims to:
- help passengers who have experienced delays;
- help passengers who have been denied boarding, or further enquiries by relevant authorities;
- avoid delays and other inconvenient situations resulting from doubts concerning identity.
I tried to finalise my online reservation, but the confirmation page was not displayed. What should I do?
Please check your email box or contact us.
How can I complete my reservation with additional services?
Yes. TAP lets you add services to your reservation and find out more about your destination. Depending on the market you are booking, it is possible to add optional services to your trip, like rent-a-car, travel insurance, hotel, among others.
You can do it in the "Complete your Travel" section, available on the confirmation page. You also have that option in the confirmation email sent to you.
Can I book transport of my sports equipment online?
No. To book the transport of sports equipment, you must contact our Contact Center.
I have not received confirmation of my booking. What should I do?
If you didn't receive your booking confirmation, please contact us.
How do I know if my ticket was booked and paid for?
After you confirm your flight options, personal data and payment info, you will see a confirmation page with the booking reference and details.
The booking reference proves your booking has been made. We will send a confirmation email to the address you provided.
I booked and paid, but did not receive the e-ticket. What should I do?
If you paid by debit or credit card, and obtained confirmation but did not receive the e-ticket, please contact us.
Must I enter my complete name in the booking process?
No. Please note that, due to character limitation, TAP only requires your first and last name when booking online.
