Help videos – Useful videos with instructions and rules

Help videos

TAP Flight Pass
Buy a TAP Flight Pass and save up to 40% on each journey.

Questions you might have...

Yes. You can make the online request in this page.

Dowiedz się więcej o Booking information

All bookings that have been made directly with TAP (online, at TAP desks, at the contact center or in stores) can be changed if the tickets have been issued for more than 24 hours.

Bookings that involve ancillary services cannot be changed:

these include unaccompanied minors,
sports equipment,
extra baggage,
transport of animals in the cabin and/or in the hold,
bicycles,
medical cases and
the carrying of weapons.

The following can also not be changed: bookings made through travel agencies, bookings made through the TAP Miles&Go (Miles) Programme, bookings made through the Corporate programme, bookings using promotional codes and group bookings.

Dowiedz się więcej o Prepare and manage journey

If your luggage is missing, please follow these steps:

Report it to the TAP counter (Lost & Found), before leaving the baggage reclaim area;
TAP will immediately start searching for the luggage through a universal system — the Worldtracer. To learn more about the process, please contact the phone number provided when the report is issued. Alternatively, you can check Worldtracer at TAP's website;
Once TAP has your luggage, it will be sent to the address you provided in the report or you will be informed of the collection procedure.

Dowiedz się więcej o Baggage

Create a TAP Account here. Once you have provided your details you receive an email with a link via which you can activate your registration and choose a password. This link is valid for 24 hours. After this period, you need to register again.

Dowiedz się więcej o Client Area