What is the Manage Booking button for?
Can I change my booking online?
I have checked in online. Can I change my booking?
Can I add complementary services to my booking?
Take advantage of the greater flexibility in managing your booking and if you wish to add complementary services not covered by the booking process, just contact the TAP Contact Centre or your travel agent.
Find out more here.
What is the booking reference and where can I find it?
- On the confirmation page of the booking process;
- On the confirmation email that you’ll receive after the booking process.
How can I check my flight's status?
What information do I need to change my booking?
- The booking code (PNR);
- The surname of one of the passengers.
Which bookings can be changed online?
Bookings that involve ancillary services cannot be changed:
- these include unaccompanied minors,
- sports equipment,
- extra baggage,
- transport of animals in the cabin and/or in the hold,
- bicycles,
- medical cases and
- the carrying of weapons.
My booking has flights operated by another airline. Can I change it on flytap.com?
I made my booking with my TAP Miles&Go Miles. Can I change it online?
However, the following can be viewed and edited:
- Your personal contact information (telephone and email);
- When reserving your seat on board;
- With a request for a special meal;
- With a request for a special wheelchair assistance service.
My booking was made with the Corporate Programme. Can I change it online?
However, the following can be viewed and edited:
- Your personal contact information (telephone and email);
- And your frequent flyer number can be added;
- When reserving your seat on board;
- With a request for a special meal;
- With a request for a special wheelchair assistance service.
My e-ticket has already been partially used. Can I still change it?
Can I see a simulation to know how much it would cost to change my booking?
I'd like to change my destination. Can I do it online?
I'd like to change my booking, but only for one of the passengers. Is this possible?
To make a partial change, you should contact your travel agency, our Contact Center or one of our desks or stores.
Can I pay to change my booking through the website?
At the moment, the payment option is limited to credit cards.
Can I change the name in my ticket?
Can I cancel my booking and request a refund through Manage Booking?
If your reservation has more than one passenger, the individual cancellation of one or more tickets can be done in Manage Booking - Request/Consult Refund.
How can I cancel my flight and ask for a refund?
For tickets issued less then 48 hours ago, please contact TAP's Contact Center or the travel agency where you paid for your reservation.
Will I be notified in case of schedule changes to my flight?
My booking was made at a travel agency. Can I change it on the website?
- Your personal contact information (telephone and email);
- And your frequent flyer number can be added;
- When reserving your seat on board;
- With a request for a special meal;
- With a request for a special wheelchair assistance service.
If I booked through a travel agency, how will I be notified of changes that happen at the weekend?
To this end, ask you travel agent to include your contact details in all its reservations, so they are available to the airline.
If there's a volcanic eruption that might affect my route, what will happen to my flight?
If there are problems with the handling company. Can I be affected?
How does the service for unaccompanied minors work?
It is not possible to book the UNMR service online: the request must be made through the TAP Contact Center or at the nearest TAP counter.
Find out more about this service here.