提醒和信息

Travel restrictions and entry requirements

For some destinations it is mandatory that passengers complete an online form, prior to the flight, proof of which will need to be presented at control points upon arrival, verify below if this is needed in your case. For destinations that do not have an online form, passengers will be requested to fill out a form during the flight.

It is the passenger’s responsibility to comply with all government policies and entry requirements, for example the need to fill out forms and/or Covid-19 testing. Failure to do so may result in denied boarding for the flight or entry to the destination.

Please be aware that there are specific procedures for some destinations that can be verified here. We also suggest consulting information through the IATA website or official government websites.

___________________________________

Symptomatic passengers identified at the airport by public health authorities may be refused to continue their journey.

Check-in for flights to Luanda and Maputo

As of August 19, 2020, the printing of boarding passes (online or at airport kiosks) for the routes of Lisbon to Luanda and Lisbon to Maputo are prohibited. Passengers are still able to check-in online, but retrieval of the boarding pass will only be available at the airport, through a check-in agent.

Thus, all passengers will have to go through a check-in counter upon arrival at the airport, to verify that the necessary conditions to travel to the destination in question are met, prior to going to the departure gate.

COVID TEST - Passengers traveling to Portugal

There are more and more countries and destinations to which TAP is flying to and from Portugal.

Find out here if you need to present a COVID test with a negative result to be able to travel to Portugal. 

COVID TEST IS NOT NEEDED IF YOU ARE TRAVELING FROM:

  • Countries that are part of the European Union, associated with the Schengen Area (Liechtenstein, Norway, Iceland and Switzerland) and the United Kingdom.
  • Countries whose epidemiological situation is in accordance with the recommendations regarding air connections with Portugal, namely Canada.

MANDATORY COVID TEST, WITH A NEGATIVE RESULT, IN ORDER TO BOARD IS NEEDED FOR:

All TAP passengers (including Portuguese citizens and residents of Portugal) on flights from countries that are not part of the European Union, or that are not countries associated with the Schengen Area or from the United Kingdom or Canada, must present proof of RT-PCR testing for COVID-19, with a negative result, performed within 72 hours prior to the time of departure, or they will be denied boarding.
For example the United Stated of America and Brazil.

NOTE - The test must be a molecular RT-PCR test and rapid tests are not acceptable.

EXCEPTIONS TO THE RULE OF MANDATORY PRESENTATION OF NEGATIVE TEST RESULTS BEFORE BOARDING:

  • Passengers transferring in Portugal with a connecting flight outside of national territory are exempt from presenting the test as long as the connecting flight takes place on the same calendar day and they do not leave the boarding area within the airport;
  • Passengers of Portuguese nationality and passengers with legal residence in Portugal, on flights originating in African Portuguese speaking countries or any origin in a third country on repatriation or humanitarian flight
    • Will be allowed to board without proof of testing, however they will be tested upon arrival at the Portuguese airport, at their own expense, and must wait for the results at their residence (for reference, the test costs 100 €).
See detailed information here.
 
Examples:

Portuguese national / resident in Portugal traveling from New York to Lisbon: Must present test to board
Foreign national traveling from Rio de Janeiro to Lisbon: Must present test to board
Foreign national traveling Sao Paulo – Lisbon – Madrid: No test required
Portuguese national / resident in Portugal traveling from Praia to Lisbon: Can take the test upon arrival
Portuguese passenger / resident in Portugal on a repatriation flight from Dakar to Lisbon: Can take the test upon arrival
Foreign national traveling from Luanda to Lisbon: Must present test to board
Portuguese national / resident in Portugal traveling from Dakar to Lisbon: Must present test to board.
Foreign national traveling from Dakar to Lisbon: Must present test to board

Mandatory use of face mask

Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers, aged over 6, must be equipped with one and guarantee that it is used during the entire duration of the journey.

The use of a face mask will only be exempted for passengers who are proven to have health problems that cannot use it. In these cases, prior to the flight and in order to travel, the passenger must have a medical authorization (MEDIF). Otherwise, boarding will be denied.

We also advise our passengers to inform themselves on specific regulations that may exist at their points of origin and destination, for example that fact that it is already compulsory at many airports to wear a face mask.

前往和/或来自阿比让、阿克拉、比绍、达喀尔、普拉亚、圣维森特及圣多美等地航班的行李限制。

由于本公司的航机在年中某些时段空间会比较紧张,特此奉告,乘坐来往于下列航点班次的旅客预购超量行李额将受到限制:
  • 前往阿比让、阿克拉、比绍*、达喀尔、普拉亚、圣维森特及圣多美等地的航班:
    • 夏季 – 2020年6月13日至8月30日*
    • 圣诞节 – 2020年12月11日至2021年1月10日日
    • 复活节-2021年3月19日至2021年4月4日
  • 來自阿比讓和阿克拉:
    • 复活节 – 2020年4月13日至4月20日
    • 夏季 – 2020年6月13日至9月13日
    • 复活节-2021年4月5日至2021年4月12日
*注意:比绍作为最终目的地会在禁运之列,直至 2020 年 9 月 30 日为止。

目的地为阿比让、阿克拉、比绍、达喀尔、普拉亚、圣多美和圣文森特,以及出发地为阿比让、阿克拉和洛美的旅行,不允许行李(重量和/或尺寸)超出票价限额,不允许购买额外行李,也不允许运输动物、体育器材或乐器。接受件数将按照机票上标出的内容进行,对于每件尺寸(高度 + 长度 + 宽度)的总和不能超过 158 厘米,在经济舱和 32kg 中,最高重量为 23kg,在行政级别中为 32kg。
  
此限制适用于所有等级的机票及各类常旅客级别的乘客,只有持tap|discount机票 的旅客例外,但只限加带一件行李。

不便之处敬请见谅

酒精类洗手液。

每位乘客携带的所有此类物品总净含量不得超过 2 千克或 2 升,单件此类物品的净含量不得超过 0.5 千克或 0.5 升。

酒精类洗手液可以随身携带或放入托运行李。 但是请注意,如果乘客希望在随身行李中携带酒精洗手液,则按照航空安全规定,每件物品的液体和凝胶容量不得超过 100 毫升或同等容量 (如果主管当局未定义本地豁免)。

请记住,此类物品不得在任何飞机设备或飞机表面上使用,因为它们未经飞机制造商的批准。

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