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Lounges - Conditions for access and services

Lounges

Feel at home before taking off.

When flying as a premium passenger, you have free, exclusive access to the lounges to relax before your flight.

A perfect getaway, where you can rest or work while waiting. Take advantage of the maximum comfort and continue on your trip with batteries recharged.

Feel like a star in TAP’s new lounge.

It offers the best cuisine accompanied by renowned Portuguese wines, wi-fi, showers, a children’s area and space to relax and work – and all in a fantastic place with panoramic views of the runway.

Welcome to TAP’s new lounge at Lisbon airport.
The new Lounge is in the Schengen area. To gain access to it all clients must have in their possession the necessary documents.

Premium Lounge Rules of Conduct

It is strictly forbidden: 

  • To smoke in the Premium Lounge facilities (including electronic cigarettes) 
  • To walk about in the Premium Lounge in nightwear or barefoot; 
  • To use any type of illegal object or substance;
  • To lie down on and/or rest your feet on the sofas or tables;
  • To play any device loudly;
  • To take in animals, except guide dogs and duly authorised and documented animals, which cannot be removed from the boxes they are carried in; 
  • For undocumented passengers to enter;
  • For minors not accompanied by a responsible adult to enter; 
  • For minors to consume alcoholic beverages;*
  • To photos or record videos in the Premium Lounge without the authorisation of TAP; 
  • To remove products, food or drinks from the room (items exclusively for internal consumption), this may lead to the police and the TAP Security Team being called.Premium Lounge Rules of Conduct;
  • Look after the Premium Lounge's facilities and amenities, avoiding waste and damage to any object;
  • Be responsible for their personal objects, documents and belongings in general;
  • Behave in an adequate manner, maintaining a peaceful environment;
  • Be aware of their flights' boarding time;
  • Food and beverages purchased outside of the Lounge cannot be brought in or consumed in the Lounge.

*Minors: Aged 18 years in Europe, or 21 years in the USA.

It is the responsibility of clients to:

  • Look after the Premium Lounge's facilities and amenities, avoiding waste and damage to any object;
  • Be responsible for their personal objects, documents and belongings in general;
  • Behave in an adequate manner, maintaining a peaceful environment;
  • Be aware of their flights' boarding time.

The TAP Premium Lounge reserves the right to ask clients behaving inappropriately or who fail to comply with the above rules to leave the Lounge. Examples of inappropriate behaviour are: drunkenness, rudeness towards the staff, aggressive behaviour, perform acts considered harmful and/or unsuitable to the environment.










Who can use it?

Find out below how to have free general access to lounges. 

Use the lounge simulator to check for a specific airport.


Discount Basic Classic Plus Executive Top executive
TAP Passenger X X X X
Victoria Gold1
Victoria Silver2 X X X X
Tap|corporate top card
Star Alliance Gold
TAP Platinum
American Express3
X
1) As of April 2, 2018, Victoria Gold Clients who:
- fly on TAP code-share flights operated by Azul, have free access to the Lisbon Airport Premium Lounge (valid for all routes flying out of Lisbon);
- fly on international Azul flights, have free access to the Lounge Azul in Viracopos.

2) From 1 December 2016, Victoria Silver Clients have access to TAP lounges under the following conditions:
- when they are traveling tap|executive, tap|topexecutive and on flights operated by TAP to Europe or North Africa;
- when traveling on intercontinental flights operated by TAP, regardless of the ticket class;
- on Ponte Aérea flights with connections in Lisbon to flights operated by TAP (intercontinental, Europe or North Africa) when flying tap|executive or tap|topexecutive.

3) Available only at Lisbon, Porto and Funchal airports for TAP and TAP Express passengers in any class except tap|discount.

Airports A - H

Airport Lounge Terminal Executive Class Victoria Gold Victoria Silver Star Alliance Gold
Abidjan Aeria           
A coruña VIP Lounge . X
Accra Adinkra Lounge International Departure Lounge
Alicante Sala Ifach Airport Terminal X
Amsterdam Aspire Lounge (Servisair) Terminal 1 X
Barcelona Sala Pau Casals Terminal 1 X
Berlin Lufthansa Lounge Terminal A X
Bilbao Bilbao Airport VIP lounge X
Bissau Airport Lounge .
Bologna Marconi Business Lounge Airport Terminal X
Bordeaux Vip Lounge Hall A X
Boston The Lounge .
Brasilia Sala Vip Internacional .
Brussels Brussels . X
Caracas Italviages International terminal
Casablanca Sale de Convive Airport Terminal X
Copenhagen Novia Terminal 2 X
SAS Lounge Terminal 3 X
Dusseldorf LH Business Lounge . X X X
Faro Lounge Area Piso térreo (área de partidas, entre as portas de embarque A52 e A53) X
Fez            
Florence  VIP Club Lounge     ✓   ✓   X   
Frankfurt LH Business Lounge Hall A/B X X X
LH Bus.+Senator Lounge  . X
Funchal TAP Premium Lounge Airport Terminal ✓ 1
Geneva Swiss Business Lounge . X
Gran Canaria Sala Galdos Airport Terminal X
Hamburg LH SEN / Business Lounge . X
Helsinki SAS Lounge . X
1) Only on intercontinental flights (all flights except Europe and North Africa: Morocco).

Airports I - P

Airport Lounge Terminal Executive Class Victoria Gold Victoria Silver Star Alliance Gold
Lisbon TAP Premium Lounge Terminal 1 1
London - Gatwick No.1 Traveller South terminal X
London - Heathrow* LH Business Lounge Terminal 2A, 5º floor, departures
X
Maple Leaf  Terminal 2B
X
Singapore Airlines' SilverKris Lounge  Terminal 2B X
United Club  Terminal 2B X
Luanda Sala VIP (PALL) International Terminal, 1st floor X
Luxemburg Luxair Luxair (ground floor) X
Lyon Lounge Solano 
Terminal 2  X
Madrid Sala Puerta de Alcalá (AENA Lounge)  Terminal 2 X
Malaga Sala VIP (Aena) Terminal 3
X
Manchester Aspire Lounge (Swissport) Terminal 1 X
Maputo LAM Terminal 1
Marrakesh RAMH´s Lounge  Airport Terminal, departures X
Marseille Salon Luberon Hall 3 (next to boarding rooms) X
Miami Club America Terminal Building
Milan Malpensa Sala Monteverdi Terminal 1 X
 LH Lounge (Schengen Area) Terminal 1A X
Moscow EastLine Lounge International Terminal X
Munich LH Senator+Bus. Lounge Teminal 2 (Schengen) X
New York - EWR SAS Business Lounge  Terminal B  X
UA Lounge Terminal A X
LH Lounge  Terminal B X
New York - JFK Airspace Lounge Terminal 5
Nice Salon Club Schengen Terminal 1 X
Oslo SAS Business Lounge International Terminal, 2nd floor X
Paris - Orly Lounge  Icare Terminal W X
Ponta Delgada SATA Plus Terminal 1 X
Porto ANA Lounge (Airport Lounge)) Terminal 1 1
Prague Menzies Aviation Lounge Terminal S2 / S1 X
1) Always available on intercontinental flights. On flights to Europe and North Africa (including Morocco) with four accesses per year.

* Collect the lounge access voucher at the ticket desk, the business traveller desk or the Airline Service Desk (transfers) in the boarding gates zone.

Airports Q - Z

Airport Lounge Terminal Executive Class Victoria Gold Victoria Silver Star Alliance Gold
Recife Proair Lounge Airport Terminal (1st floor)
Rio de Janeiro - Galeão Star Alliance Lounge Terminal 2 X
Rome Passenger Lounge Terminal 3 (boarding area D - 2nd floor) X
São Paulo Star Alliance Lounge Terminal 3 X
Seville Sala VIP Azahar Airport Terminal X
Stockholm Menzies Executive Lounge Terminal 5 X
SAS Lounge Terminal 5, 3rd floor, 1A X
Stuttgart Lufthansa Business Lounge Terminal 1 X
Tangier Lounge Onda Airport Terminal X
Terceira SATA Plus Airport Terminal X
Toronto Air Canada Maple Leaf Lounge  Terminal 1 Pier F-International (TBC)  X
Toulouse Salon La Croix du Sud Airport Terminal X
Valence Sala Joan Olivert (Aena) Airport Terminal
X
Venice Marco Polo Airport Terminal X
Vienna Austrian Business Class Lounge Airport Terminal X X X
Warsaw LOT Business Lounge Polonez Terminal A X
Zurich Swiss Lounge center / Business Terminal 1 X
LH Lounge  Terminal B X