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Special Needs
Request for assistance to people with special needs
Request for assistance to people with special needs
Please indicate the type of assistance you need so that we can provide the best service possible.
1
Reservation details:
2
Type of assistance needed
3
Contact information
4
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The form contains the following errors:
Please correct:
Reservation details:
Reservation code
Reservation code
This is an alphanumeric code with a maximum of six characters. You can find it in the “reservation ref.” field on the electronic ticket you received by email.
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Reservation code
Last name
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Reservation code
Reservation code
Reservation code
Reservation code
This is an alphanumeric code with a maximum of six characters. You can find it in the “reservation ref.” field on the electronic ticket you received by email.
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Last name
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This reservation already has two special assistance requests. Please
contact us
for more information or to make changes to existing requests.
New request
Enter the name of the passenger requiring assistance
Passenger
Passenger
It is not possible to make requests for babies (under the age of two years).
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Passenger
Passenger
Select the flights for which you require special assistance.
Flights
Flights
No requests can be accepted within 48 hours of departure. Contact us to change your requests.
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The form contains the following errors:
Please correct:
Select the assistance type(s) you need
Type of assistance
Choose
Assistance for blind or visually impaired passengers
Assistance for deaf or hearing-impaired passengers
Assistance for disabled passengers with cognitive or developmental disability
CPAP (Continuous Positive Airway Pressure Machine)
POC (portable oxygen concentrator)
Service animal (see conditions)
Wheelchair
Other type of assistance
Remove assistance
Specify
(dementia, alzheimer, down syndrome…)
Will you need to use the CPAP onboard?
Will you need to use the CPAP onboard?
Yes
No
Do you have any other special requirements?
Do you have any other special requirements?
Yes
No
Tell us what kind of special assistance you require.
Equipment specifications
Model
Weight (kg)
Height (cm)
Length (cm)
Width (cm)
Number of batteries
Total Battery Power (Wh)
Battery range (hours)
Will you need to use the POC onboard?
Will you need to use the POC onboard?
Yes
No
Do you have any other special requirements?
Do you have any other special requirements?
Yes
No
Tell us what kind of special assistance you require.
Equipment specifications
Model
Weight (kg)
Height (cm)
Length (cm)
Width (cm)
Number of batteries
Total Battery Power (Wh)
Battery range (hours)
Dog’s features
Weight (kg)
Height (cm)
Length (cm)
Width (cm)
Select the level of mobility impairment that best applies to your situation
Select the level of mobility impairment that best applies to your situation
Passenger who can ascend and descend steps and move in the aircraft cabin, but who require a wheelchair for distance to/from aircraft.
Passenger who cannot ascend and descend steps but who can move in the aircraft cabin. Require a wheelchair for distance to/from aircraft and must be carried up/down steps.
Passenger completely immobile. Require a a wheelchair to/from the aircraft and must be carried up/down the steps and to/from their seat.
TAP allows the transport of electric wheelchairs on their flights. However, we note that on flights operated by other airlines, the request for the transport of an electric wheelchair may be denied / not authorized. Before traveling, confirm that the airline you have chosen allows you to transport your electric wheelchair.
Find out more about our transport conditions
Will you transport your own wheelchair?
Will you transport your own wheelchair?
Yes
No
What type of wheelchair or mobility aid will you transport?
Choose
Other mobility aid
Wheelchair/mobility aids using dry cell and gel cell batteries - non-spillable
Wheelchair/mobility aids lithium ion battery - non-spillable
Wheelchair/mobility aids using manual power
Wheelchair/mobility aids using wet cell battery - spillable
Other mobility aid
Dimensions and weight
Weight (kg)
Height (cm)
Length (cm)
Width (cm)
Dimensions and weight
Weight (kg)
Height (cm)
Width (cm)
Length (cm)
Number of batteries
Total Battery Power (Wh)
Dimensions and weight
Weight (kg)
Height (cm)
Width (cm)
Length (cm)
Other type of assistance
Add another type of assistance
Further informations
(Optional)
The form contains the following errors:
Please correct:
Assistance
Title
Choose
Mr.
Ms.
First name
Last name
Email
Indicativo
Primary phone
Country code
Afghanistan (+93)
Albania (+355)
Algeria (+213)
American Samoa (+1684)
Andorra (+376)
Angola (+244)
Anguilla (+1264)
Antartica (+672)
Antigua And Barbuda (+1268)
Argentina (+54)
Armenia (+374)
Aruba (+297)
Australia (+61)
Austria (+43)
Azerbaijan (+994)
Bahamas (+1242)
Bahrain (+973)
Bangladesh (+880)
Barbados (+1246)
Belarus (+375)
Belgium (+32)
Belize (+501)
Benin (+229)
Bermuda (+1441)
Bhutan (+975)
Bolivia (+591)
Bosnia-Herzegovina (+387)
Botswana (+267)
Brazil (+55)
British Virgin Islands (+1284)
Brunei Darussalam (+673)
Bulgaria (+359)
Burkina Faso (+226)
Burundi (+257)
Cambodia (+855)
Canada (+1)
Cape Verde (+238)
Cayman Islands (+1345)
Central African Republic (+236)
Chad (+235)
Chile (+56)
China (+86)
Christmas Island (+61)
Cocos (Keeling) Islands (+61)
Colombia (+57)
Comoros (+269)
Congo Brazzaville (+242)
Cook Islands (+682)
Costa Rica (+506)
Cote D Ivoire (+225)
Croatia (+385)
Cuba (+53)
Cyprus (+357)
Czech Republic (+420)
Democratic P. Republic Of Korea (North Korea) (+850)
Democratic Republic Of Congo (+243)
Denmark (+45)
Djibouti (+253)
Dominica (+1767)
Dominican Republic (+1809)
East Timor (+670)
Ecuador (+593)
Egypt (+20)
El Salvador (+503)
Equatorial Guinea (+240)
Eritrea (+291)
Estonia (+372)
Ethiopia (+251)
Falkland Island (+500)
Faroe Islands (+298)
Fiji (+679)
Finland (+358)
France (+33)
French Guiana (+594)
French Polynesia (+689)
Gabon (+241)
Gambia (+220)
Georgia (+995)
Germany (+49)
Ghana (+233)
Gibraltar (+350)
Greece (+30)
Greenland (+299)
Grenada (+1473)
Guadeloupe (+590)
Guam (+1671)
Guatemala (+502)
Guinea (+224)
Guinea Bissau (+245)
Guyana (+592)
Haiti (+509)
Honduras (+504)
Hong Kong-Sar China (+852)
Hungary (+36)
Iceland (+354)
India (+91)
Indonesia (+62)
Iran (+98)
Iraq (+964)
Ireland (+353)
Israel (+972)
Italy (+39)
Jamaica (+1876)
Japan (+81)
Jordan (+962)
Kazakhstan (+7)
Kenya (+254)
Kiribati (+686)
Kuwait (+965)
Kyrgyzstan (+996)
Lao People'S Democratic Republic (+856)
Latvia (+371)
Lebanon (+961)
Lesotho (+266)
Liberia (+231)
Libya (+218)
Liechtenstein (+423)
Lithuania (+370)
Luxembourg (+352)
Macao (+853)
Macedonia (+389)
Madagascar Island (+261)
Malawi (+265)
Malaysia (+60)
Maldives Island (+960)
Mali (+223)
Malta (+356)
Marshall Islands (+692)
Martinique (+596)
Mauritania (+222)
Mauritius Island (+230)
Mayotte (+262)
Mexico (+52)
Micronesia (+691)
Moldova (+373)
Monaco (+377)
Mongolia (+976)
Montenegro (+382)
Montserrat (+1664)
Morocco (+212)
Mozambique (+258)
Myanmar (+95)
Namibia (+264)
Nauru (+674)
Nepal (+977)
Netherlands (+31)
New Caledonia (+687)
New Zealand (+64)
Nicaragua (+505)
Niger (+227)
Nigeria (+234)
Niue (+683)
Norfolk Island (+672)
Northern Cyprus (+90)
Northern Mariana Islands (+1670)
Norway (+47)
Oman (+968)
Pakistan (+92)
Palau Islands (+680)
Panama (+507)
Papua New Guinea (+675)
Paraguay (+595)
Peru (+51)
Philippines (+63)
Poland (+48)
Portugal (+351)
Puerto Rico (+1)
Qatar (+974)
Republic Of Cameroon (+237)
Republic Of Korea (South Korea) (+82)
Republic Of Serbia (+381)
Réunion (+262)
Romania (+40)
Russia (+7)
Rwanda (+250)
Saint Pierre (+508)
Samoa (+685)
San Marino (+378)
Sao Tome And Principe Island (+239)
Saudi Arabia (+966)
Senegal (+221)
Seychelles Islands (+248)
Sierra Leone (+232)
Singapore (+65)
Slovakia (+421)
Slovenia (+386)
Somalia (+252)
Somolon Island (+677)
South Africa (+27)
Spain (+34)
Sri Lanka (+94)
St. Helena (+290)
St. Kitts (+1869)
St. Lucia (+1758)
St. Vincent (+1784)
Sudan (+249)
Suriname (+597)
Swaziland (+268)
Sweden (+46)
Switzerland (+41)
Syrian Arab Republic (+963)
Taiwan (+886)
Tajikistan (+992)
Thailand (+66)
Togo (+228)
Tonga (+676)
Trinidad And Tobago (+1868)
Tunisia (+216)
Turkey (+90)
Turkmenistan (+993)
Turks And Caicos Islands (+1649)
Tuvalu (+688)
Uganda (+256)
Ukraine (+380)
United Arab Emirates (+971)
United Kingdom (+44)
United Republic Of Tanzania (+255)
United States Of America (+1)
United States Virgin Islands (+1340)
Uruguay (+598)
Us Minor Outlying Islands (+1)
Uzbekistan (+998)
Vanuatu (+678)
Venezuela (+58)
Vietnam (+84)
Wallis Islands (+681)
Yemen Republic (+967)
Zambia (+260)
Zimbabwe (+263)
Secondary phone
(Optional)
Country code
Afghanistan (+93)
Albania (+355)
Algeria (+213)
American Samoa (+1684)
Andorra (+376)
Angola (+244)
Anguilla (+1264)
Antartica (+672)
Antigua And Barbuda (+1268)
Argentina (+54)
Armenia (+374)
Aruba (+297)
Australia (+61)
Austria (+43)
Azerbaijan (+994)
Bahamas (+1242)
Bahrain (+973)
Bangladesh (+880)
Barbados (+1246)
Belarus (+375)
Belgium (+32)
Belize (+501)
Benin (+229)
Bermuda (+1441)
Bhutan (+975)
Bolivia (+591)
Bosnia-Herzegovina (+387)
Botswana (+267)
Brazil (+55)
British Virgin Islands (+1284)
Brunei Darussalam (+673)
Bulgaria (+359)
Burkina Faso (+226)
Burundi (+257)
Cambodia (+855)
Canada (+1)
Cape Verde (+238)
Cayman Islands (+1345)
Central African Republic (+236)
Chad (+235)
Chile (+56)
China (+86)
Christmas Island (+61)
Cocos (Keeling) Islands (+61)
Colombia (+57)
Comoros (+269)
Congo Brazzaville (+242)
Cook Islands (+682)
Costa Rica (+506)
Cote D Ivoire (+225)
Croatia (+385)
Cuba (+53)
Cyprus (+357)
Czech Republic (+420)
Democratic P. Republic Of Korea (North Korea) (+850)
Democratic Republic Of Congo (+243)
Denmark (+45)
Djibouti (+253)
Dominica (+1767)
Dominican Republic (+1809)
East Timor (+670)
Ecuador (+593)
Egypt (+20)
El Salvador (+503)
Equatorial Guinea (+240)
Eritrea (+291)
Estonia (+372)
Ethiopia (+251)
Falkland Island (+500)
Faroe Islands (+298)
Fiji (+679)
Finland (+358)
France (+33)
French Guiana (+594)
French Polynesia (+689)
Gabon (+241)
Gambia (+220)
Georgia (+995)
Germany (+49)
Ghana (+233)
Gibraltar (+350)
Greece (+30)
Greenland (+299)
Grenada (+1473)
Guadeloupe (+590)
Guam (+1671)
Guatemala (+502)
Guinea (+224)
Guinea Bissau (+245)
Guyana (+592)
Haiti (+509)
Honduras (+504)
Hong Kong-Sar China (+852)
Hungary (+36)
Iceland (+354)
India (+91)
Indonesia (+62)
Iran (+98)
Iraq (+964)
Ireland (+353)
Israel (+972)
Italy (+39)
Jamaica (+1876)
Japan (+81)
Jordan (+962)
Kazakhstan (+7)
Kenya (+254)
Kiribati (+686)
Kuwait (+965)
Kyrgyzstan (+996)
Lao People'S Democratic Republic (+856)
Latvia (+371)
Lebanon (+961)
Lesotho (+266)
Liberia (+231)
Libya (+218)
Liechtenstein (+423)
Lithuania (+370)
Luxembourg (+352)
Macao (+853)
Macedonia (+389)
Madagascar Island (+261)
Malawi (+265)
Malaysia (+60)
Maldives Island (+960)
Mali (+223)
Malta (+356)
Marshall Islands (+692)
Martinique (+596)
Mauritania (+222)
Mauritius Island (+230)
Mayotte (+262)
Mexico (+52)
Micronesia (+691)
Moldova (+373)
Monaco (+377)
Mongolia (+976)
Montenegro (+382)
Montserrat (+1664)
Morocco (+212)
Mozambique (+258)
Myanmar (+95)
Namibia (+264)
Nauru (+674)
Nepal (+977)
Netherlands (+31)
New Caledonia (+687)
New Zealand (+64)
Nicaragua (+505)
Niger (+227)
Nigeria (+234)
Niue (+683)
Norfolk Island (+672)
Northern Cyprus (+90)
Northern Mariana Islands (+1670)
Norway (+47)
Oman (+968)
Pakistan (+92)
Palau Islands (+680)
Panama (+507)
Papua New Guinea (+675)
Paraguay (+595)
Peru (+51)
Philippines (+63)
Poland (+48)
Portugal (+351)
Puerto Rico (+1)
Qatar (+974)
Republic Of Cameroon (+237)
Republic Of Korea (South Korea) (+82)
Republic Of Serbia (+381)
Réunion (+262)
Romania (+40)
Russia (+7)
Rwanda (+250)
Saint Pierre (+508)
Samoa (+685)
San Marino (+378)
Sao Tome And Principe Island (+239)
Saudi Arabia (+966)
Senegal (+221)
Seychelles Islands (+248)
Sierra Leone (+232)
Singapore (+65)
Slovakia (+421)
Slovenia (+386)
Somalia (+252)
Somolon Island (+677)
South Africa (+27)
Spain (+34)
Sri Lanka (+94)
St. Helena (+290)
St. Kitts (+1869)
St. Lucia (+1758)
St. Vincent (+1784)
Sudan (+249)
Suriname (+597)
Swaziland (+268)
Sweden (+46)
Switzerland (+41)
Syrian Arab Republic (+963)
Taiwan (+886)
Tajikistan (+992)
Thailand (+66)
Togo (+228)
Tonga (+676)
Trinidad And Tobago (+1868)
Tunisia (+216)
Turkey (+90)
Turkmenistan (+993)
Turks And Caicos Islands (+1649)
Tuvalu (+688)
Uganda (+256)
Ukraine (+380)
United Arab Emirates (+971)
United Kingdom (+44)
United Republic Of Tanzania (+255)
United States Of America (+1)
United States Virgin Islands (+1340)
Uruguay (+598)
Us Minor Outlying Islands (+1)
Uzbekistan (+998)
Vanuatu (+678)
Venezuela (+58)
Vietnam (+84)
Wallis Islands (+681)
Yemen Republic (+967)
Zambia (+260)
Zimbabwe (+263)
Country
TP Number
(Optional)
Reservation details:
Reservation details:
Reservation code
Last name
Type of assistance needed
Type of assistance needed
Further informations:
Contact information
Contact information
Title
First name
Last name
Email
Primary phone
Secondary phone
Country
TP Number
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