Preparing to travel
Our services provide all the necessary support so you have a smooth journey without hiccups. Go to the check- in desk when you arrive at the airport.
At Lisbon Airport, there are dedicated special assistance desks in the Terminal 1 Departures area.
If you wish to travel with a service animal, please check the conditions here.
At Lisbon Airport, there are dedicated special assistance desks in the Terminal 1 Departures area.
If you wish to travel with a service animal, please check the conditions here.
How to book?
If you are travelling alone and need assistance, just fill in the “Request for Assistance to be Provided to People with special needs” form.
This service must be booked at least 48 hours before departure. Otherwise, we cannot guarantee the provision of the service.
This service must be booked at least 48 hours before departure. Otherwise, we cannot guarantee the provision of the service.
Check-in
Use our check-in and mobile services, which in most cases open 36 hours prior to departure.
Find out more about online check-in here.
Find out more about online check-in here.
How is the assistance provided?
At the airport
When you arrive at the airport go to the check-in counter to begin the trip formalities. The assistance process begins there.
From there, your entire journey is accompanied by a professional.
If you are a TAP/Star Alliance Gold member or are travelling in Executive Class, use our check-in services in the Premium area.
From there, your entire journey is accompanied by a professional.
If you are a TAP/Star Alliance Gold member or are travelling in Executive Class, use our check-in services in the Premium area.
-
3 hours / 90 minutes Check-in times for intercontinental flights
-
2 hours / 90 minutes Check-in times for European flights
On board
When you board the aircraft, our in-flight crew provide you with assistance and information about:
The safety instructions are available in Braille. In our newer aircraft you will also find other useful information, such as the number of seats and instructions on how to use the toilet.
- Your seat location in the aircraft (proximity to doors and emergency exits, toilets, etc.);
- Where to find the call buttons and the entertainment system;
- The location of the oxygen mask and how to use it;
- The description of what is on your tray at meal time;
- Help to get to the toilet. However, no assistance whatsoever is provided inside the toilet.
On arrival
Our staff meet you at the aircraft on arrival at your transfer airport or final destination and will accompany you through the entire process: passport control, luggage reclaim and customs.
Legislation for Passengers with Disabilities
See the rules concerning the air transport of blind people.
Regulation 1107/2006
See Regulation 1107/2006 (PDF, 0.1MB,EN) - Rights of Disabled Persons and Persons with Reduced Mobility when Travelling by Air
Flights to and from the United States of America
TAP complies with US regulations preventing discrimination on the basis of disability on all of its flights to and from the United States.
A copy of this document is available for consultation at the desks in Lisbon, Porto, Newark and Miami airports. A copy of these regulations may also be directly requested from the US Department of Transportation:
- By telephone
From within the United States via a free helpline for disabled passengers: 1-800-778-4838 (speaking) or 1-800-455-9880 (TTY) - By telephone
Aviation Consumer Protection Division: 202-366-2220 (speaking) or 202-366-0511 (TTY) - Website
- Aviation Consumer Protection Division (PDF, 0.1MB, EN) - DOT, 14 CFR Part 382 ACAA, "Nondiscrimination on the Basis of Disability in Air Travel; Final Rule"
- Letter
- Aviation Consumer Protection Division C-75, U.S. Department of Transportation 1200 New Jersey Ave., SE., West Building, Room W96-432 Washington, DC 20590, EUA
See here our conditions for travelling with a guide dog.
