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    Support panel - Need help?

    Do you need help? You’re in the right place!

    Ask Sofia, look in the FAQs or look through all the themed sections. You can also phone or Skype us if you like. And we’ll answer!

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    Useful tools

    View and manage booking
    View and change your booking easily.
    Excess Baggage Calculator
    Calculate the cost of extra baggage.
    Baggage simulator
    See how many bags you can take free of charge.
    Checked baggage
    Check whether your baggage was transported on your flight. This service is only available for flights departing from Lisbon, Porto, Faro, Funchal and Sao Paulo (Guarulhos).
    Lost baggage
    Check the status of your TAP process.
    Flight Information
    See arrivals and departures.
    Suggestion or praise
    Share your suggestions or pleasant experiences.
    Print your booking documents here. Valid for tickets issued directly by TAP.
    Cancel your booking and request a refund.
    Do you have an issue that you want resolved? Tell us how we can help you.


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