Contacts - General, Corporate and Victoria

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    We’re always here to help. Here are the different ways of talking to us.


    Monday to Sunday: 07h00 - 00h00

    Other forms of contact

    Other contacts

    Help Centre

    Write to us

    Write to us

    Emergency contacts

    For urgent matters 48 hours prior to the departure.

    Local Offices

    Choose a location:

    Contact Center

    Monday to Sunday: 07h00 - 00h00

    Other forms of contact

    Ticket Desk

    Monday to Sunday: 04:30 am - 07h30 pm
    Heathrow Airport is approximately 30 miles west of Central London. Easy access to/from the airport is via the London Underground system via the Piccadilly Line. Underground trains serve ALL terminals at Heathrow Airport.

    Heathrow & Gatwick Airports are approximately 60 miles apart. Transfers can be completed via Airport Transfer buses operated by National Coach services operating a frequent service. Taxis also operate between both airports.

    Lost & Found

    08:00 am - 08:00 pm