Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.
Contacts - General, Corporate and TAP Miles&Go
Contacts
We’re always here to help. Here are the different ways of talking to us.
Alternatives to TAP Contact Center
Waiting times to reach TAP Contact Center can be longer than anticipated due to the very high volume of calls.
We truly apologize for this situation and reassure you that we are making every effort to provide the highest level of service.
As an alternative, you may also find answers and solutions through the following links:
Talk to us
Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience.
Contact us
Other contacts
Help Centre
Contacts
Write to us
Edifício 25 do Aeroporto de Lisboa
1700-008 Lisbon
Portugal
1700-008 Lisbon
Portugal
Website
Local Offices
Choose a location:
Contact Center
Monday to Sunday: From 8h to 24h (WET) Portugal mainland time
Ticket Desk
Heathrow Airport, Terminal 2, Hounslow, Middlesex, TW6 1EW, UK
Monday to Sunday: 04:30 am - 07h30 pm
Lost & Found
Terminal 1 - Baggage Hall
08:00 am - 08:00 pm
