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Alerts and informations

Adverse weather conditions in Madeira Airport

Due to the strong winds that are affecting the Madeira Island since December 4th, TAP Air Portugal informs that passengers may change their tickets to and from Funchal scheduled between December 5th and December 7th free of charge for a travel date until December 15th 2019.

Although this situation is totally out of TAP Air Portugal's responsibility, we apologise for the inconvenience and reaffirm TAP Air Portugal's commitment to do everything to minimise the impact on our passengers' plans.

General Strike in França

Due to the general strike in France, TAP informs its passengers travelling to/from French airports from the 4th to the 8th of December 2019 that they may change their reservations to  alternative flights, at no extra cost, to travel until the 15th of December 2019.

Although this strike is totally out of TAP Air Portugal's responsibility, we apologise for the inconvenience and reaffirm our commitment to do everything to minimise the impact of this situation on our passengers' travel plans.

Restrictions for the transport of baggage on flights to and/or from Abidjan, Accra, Bissau, Dakar, Lomé, Praia, Sao Vicente and Sao Tome.

Due to space limitations on our aircrafts, during certain times of the year, purchase of extra baggage transportation is restricted for the following destinations and periods:
  • Travelling to Abidjan, Accra, Bissau, Dakar, Lomé, Praia, Sao Vicente and Sao Tome:
    • Christmas – from 11 December 2019 to 6 January 2020
    • Easter – from 28 March to 12 April 2020
    • Summer - 13 June to 30 August 2020
  • Departing from Abidjan, Accra and Lomé:
    • Summer - 20 June to 16 September 2019
    • New Year’s – 1 January 2020 to 7 January 2020
    • Easter – 13 April to 20 April 2020
    • Summer - 13 June to 13 September 2020
The trips whose destination is Abidjan, Accra, Bissau, Dakar, Lome, Praia, São Tomé and São Vicente and whose origin is Abidjan, Accra and Lome will not allow excess baggage (weight and / or dimensions) on the allowance associated with the fare, the purchase of extra baggage, nor the transportation of animals, sports equipment or musical instruments dispatched to the hold. The number of pieces accepted will be in accordance to what is indicated on the ticket and, for each piece, the sum of the three dimensions (height + length + width) cannot exceed 158cm, with a maximum weight of 23kg, in Economy and 32kg, in Executive class.

This restriction is applied to all tickets, regardless of the product that is acquired or the Passenger’s Frequent Flyer status, with the exception of tap|discount tickets, where it is possible to add the transport of one piece of baggage.

We present our sincere apologies for any inconvenience that this situation may cause.
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