Alerts and informations

Access to Contact Center between 8h00 and 11h00 on the December 12

Due to a change on TAP’s Contact Center platform, we may be temporarily unavailable when contacting the number 707 205 700, between 8 A.M. and 11 A.M (local Lisbon time) on the December 12.

In order to guarantee that our Clients are able to contact to our Contact Center, during that period, a temporary telephone number has been created: (+351) 21 843 1189.

We present our apologies for the inconvenience and reaffirm TAP’s commitment to do everything to minimize the impact of the alteration.

French air strike in France

Due to the French Air strike in France, TAP informs its passengers travelling to/from Paris (Orly) from the 10th to the 11th of December 2019 that they may change their reservations to alternative flights, at no extra cost, to travel until the 15th of December 2019.

Although this strike is totally out of TAP Air Portugal's responsibility, we apologise for the inconvenience and reaffirm our commitment to do everything to minimise the impact of this situation on our passengers' travel plans.

Restrictions for the transport of baggage on flights to and/or from Abidjan, Accra, Bissau, Dakar, Lomé, Praia, Sao Vicente and Sao Tome.

Due to space limitations on our aircrafts, during certain times of the year, purchase of extra baggage transportation is restricted for the following destinations and periods:
  • Travelling to Abidjan, Accra, Bissau, Dakar, Lomé, Praia, Sao Vicente and Sao Tome:
    • Christmas – from 11 December 2019 to 6 January 2020
    • Easter – from 28 March to 12 April 2020
    • Summer - 13 June to 30 August 2020
  • Departing from Abidjan, Accra and Lomé:
    • Summer - 20 June to 16 September 2019
    • New Year’s – 1 January 2020 to 7 January 2020
    • Easter – 13 April to 20 April 2020
    • Summer - 13 June to 13 September 2020
The trips whose destination is Abidjan, Accra, Bissau, Dakar, Lome, Praia, São Tomé and São Vicente and whose origin is Abidjan, Accra and Lome will not allow excess baggage (weight and / or dimensions) on the allowance associated with the fare, the purchase of extra baggage, nor the transportation of animals, sports equipment or musical instruments dispatched to the hold. The number of pieces accepted will be in accordance to what is indicated on the ticket and, for each piece, the sum of the three dimensions (height + length + width) cannot exceed 158cm, with a maximum weight of 23kg, in Economy and 32kg, in Executive class.

This restriction is applied to all tickets, regardless of the product that is acquired or the Passenger’s Frequent Flyer status, with the exception of tap|discount tickets, where it is possible to add the transport of one piece of baggage.

We present our sincere apologies for any inconvenience that this situation may cause.
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