Checking in doesn’t have to be complicated or time-consuming. Find out about the way of checking in that is most convenient for you.
Regardless of how you check in, don’t forget that you must be at the boarding gate at least 30 before departure time.
At the airport or at home
Important information
Renovation of the Premium Check-in counters have been completed, for priority check-in, you may now present yourself at the following counters:
See below for more information regarding the check-in counters.
- Counters 01 to 06 – Premium Passengers (Executive class passengers, Gold and Silver passengers);
- Counters 06-07 - Ponte Aérea Passengers
Available from 36 hours prior to departure, except flights to the USA, which due to government restrictions are available from up to 24 hours prior to departure.
The start of your trip in the palm of your hand
You can use mobile check-in to choose your seat and have your boarding pass sent directly to your mobile device.
Download the TAP app:
Always have your boarding card with you with Google Now:
Now you can also access your boarding card automatically with the Google Now feature without having to open your email or changing your settings.
With this feature you can access your boarding card automatically, without opening your email or changing your settings.
Just associate an app-compatible email account on your Android device to start using this new feature, and your boarding card will automatically appear as a notification on the day of your flight.
Advantages
- Fast - The mobile check-in service saves you time. It’s a tool that helps you avoid queues and possible delays.
- Simple - You just need your smartphone or tablet. Download the TAP app and you’re ready to go.
- Eco-friendly - Your boarding pass is downloaded immediately to your smartphone or tablet. You don’t have to print it and can just show it on your device.
Important Information
At Abidjan, Accra, Boston, Casablanca, Moscow, New York (JFK / Newark), Lomé, Praia, Marrakech, Tangier and São Vicente airports you have to pick up your boarding pass at the desk, even if you have used the mobile check-in service.
Unavailable on flights from a Coruña and Vigo.
Unavailable on flights from a Coruña and Vigo.
The best boarding experience
We know that our passengers’ time is precious.
You can use our priority service, which speeds up check-in and baggage drop.
This service is available in Lisbon Terminal 1 at counters 01-06:
- Desks 1 to 4:
- Executive class - Top executive, Executive;
- Star Alliance Gold Card;
- Victoria Gold Card.
- Desk 5:
- Plus passengers;
- Victoria Silver Card.
- Desk 6:
- Ponte Aérea passengers.
And at Porto airport counters 16-17:
- Desk 16:
- Executive class - Top executive, Executive;
- Star Alliance Gold Card;
- Victoria Gold Card.
- Desk 17:
- Plus passengers;
- Victoria Silver Card.
- Desks 18 and 19:
- Ponte Aérea passengers.
Who can use this service
The premium check-in service is available for passengers travelling in:
- Business Class - tap|top executive, tap|executive;
- tap|plus;
- WIth a Star Alliance Gold card;
- With a Tap Platinium American Express card*
or passengers holding one of the following cards:
- Victoria Gold Card;
- Victoria Silver Card.
Check in with Skybags
TAP offers its passengers a home baggage collection service.
It is called SKYBAGS and includes personalised check-in. This services transports all the bags allowed by the airline for only €35.
If you check in at home, in the office or at your hotel on the day before your flight (or on the same day for night flights) you can earn up to 750 miles in your Victoria account!
Find out more about Earning Miles.
The day before you fly
- A SKYBAGS employee comes to your home and checks you in.
- They check your travel documents.
- Any excess weight or size is charged at current rates plus the SKYBAGS surcharge.
- You are given a SKYBAGS receipt.
On the day of your flight
- Go to a TAP check-in desk at least an hour before your flight to collect your boarding pass.
- You will be told which boarding gate to go to.
- Your baggage will travel on the same flight with you.
How to request the service
Geographical coverage
SKYBAGS currently serves TAP-operated flights from Lisbon.
The service covers the following areas:
- Lisbon city
- Lisbon to Cascais
- Lisbon to Sintra
- South side of the Tagus (subject to confirmation)
- Lisbon District (subject to confirmation)
Terms of use
- View prices and other details on the SKYBAGS website
- There are special rates for children.
- Extra, overweight and over-sized bags are charged for on collection at the airline’s rates, plus a surcharge of €1 per kg excess weight.
- There are special rates for groups, provided that the group is at the same address.
Self-service check-in kiosks
At some airports, you may find our self-service check-in kiosks, which allow you to:
- Check in quickly and automatically.
- Choose your seat and print your board pass.
- Use the e-ticket number, booking code or Victoria customer number given when booking as identification.
If you are travelling with baggage, you can hand it in at the drop-off desks at the airport.
Available for all flights operated by TAP or TAP Express (numbered 1 to 3999).
All passengers must be at the boarding gate 30 minutes before departure time, otherwise they may not be allowed to board.
Check-in desks
If you prefer, you can check in at the check-in desks at the airport. Bear in mind that this may take longer and you should plan to arrive at the airport with plenty of time to spare.
