These Terms and Conditions set out the basic rules for participation in the TAP Miles&Go Programme, which may be subject to change. This version of the TAP Miles&Go Programme Terms and Conditions is the current version and supersedes all information and content relating to the Terms and Conditions published on platforms other than the TAP website in connection with the Tap Miles&Go Programme. The Terms and Conditions of TAP’s digital presence, available here and TAP’s Conditions of Carriage, which can be found here, form an integral part of these terms wherever they do not conflict with them.
The Terms and Conditions, originally in Portuguese, are translated into English, French, Spanish and German. For all purposes, particularly for the interpretation of any issues, only the Portuguese version is binding.
Where expiry dates are mentioned for specific benefits or actions in the Programme, they will be considered as those applicable in mainland Portugal, unless otherwise stated for the respective action.
TAP may change the Terms and Conditions at any time without notice, provided that such changes are justified for particularly valid reasons. Reasons considered especially relevant and agreed between the parties include those arising from legal requirements that come into effect, economic reasons affecting TAP, and purely technical or safety issues. In other cases, any changes will be communicated through appropriate channels, with adequate notice given in each case. Any new rules and/or changes to the TAP Miles&Go Programme Terms and Conditions will become binding for all Customers, including TAP Miles&Go, TAP Miles&Go Silver, TAP Miles&Go Gold and Navigator, as soon as they are published on the TAP website.
In some countries, domestic legislation may impose restrictions on Customers and / or the TAP Miles&Go Programme Terms and Conditions. TAP, the administrator and the partners of the TAP Miles&Go Programme, as well as their suppliers, have the right to take any action deemed necessary to ensure compliance with such restrictions, and it cannot be attributed to them, to the fullest extent permitted by law, any liability for damages caused to Customers resulting from such actions.
Participation will be automatically terminated if the TAP Miles&Go Programme is discontinued, with prior notice or justification based on law or agreement. In particular, the Customer agrees that their participation may be terminated if the TAP Miles&Go Programme is discontinued for economic reasons affecting TAP, technical reasons, or safety issues.
TAP may terminate a Customer’s participation in the TAP Miles&Go Programme, with immediate effect, if the Customer:
- Fails to comply with these Terms and Conditions and / or other rules and regulations incorporated herein by reference, provided such terms, rules and regulations have been duly and timely communicated. Without prejudice to any other rules or regulations, the rules for the use of and access to TAP Lounges (exclusive spaces offering comfort and privacy to relax or work while waiting for a flight) are incorporated into these Terms and Conditions;
- Attempts to obtain benefits from the TAP Miles&Go Programme by presenting false, improper or abusive information. Customers presenting such information are responsible for any resulting damages, and miles obtained in this way through the TAP Miles&Go Programme will not be credited to the Customer’s Account;
- Behaves disruptively on board, at TAP’s facilities, or in a manner that violates the rules of access, use and stay at such facilities (including TAP Lounges, whether operated by TAP or third parties, or any other spaces operated by TAP) or at the facilities of any TAP Miles&Go Programme partner;
- Grossly violates the rules of respect and courtesy in interactions with TAP and its employees or representatives, through any of the communication channels provided, namely through the Contact Center and social networks;
- If an account is; (i) found to have been inactive for five (5) years; or (ii) its email or mobile phone number is incorrect; or (iii) its email is returned; or (iv) its email is associated with more than one TAP Miles&Go Account; or (v) the TAP Miles&Go Account has a negative balance of two thousand (2.000) miles; or (vi) it has not accumulate miles for a period of five (5) years;
- Fraudulently purchases miles and / or tickets / booking miles, with TAP reserving the right to refuse the use of miles acquired in this manner, cancel such tickets / booking miles, and / or seek compensation from the Customer for damages, namely, if the mileage balance is insufficient for use, after deducting fraudulently acquired miles, or if the mileage balance is negative due to other fraudulent use cases;
- Use of any robot, spider, software or other automated device, manual process, or routine that interferes with or attempts to interfere with the proper functioning of the website and the TAP Miles&Go Programme;
- Any attempt to participate in the TAP Miles&Go Programme using automated methods, including but not limited to scripts, macros, or any other means that do not comply with the forms of manual interaction with the website set out in the Programme rules.
To the fullest extent permitted by law, TAP may suspend TAP Miles&Go Programme Accounts for suspected fraud, without any penalty to TAP or its partners. If the suspicion is confirmed, the Customer’s Account will be cancelled from the TAP Miles&Go Programme, without prior notice, and their mileage balance, as well as any bookings made, will be voided, and the Customer may not re-enrol in or benefit from the TAP Miles&Go Programme.
Any of the following situations constitutes fraud:
- Customers negotiating part or all of their miles with third parties outside the rules set out in these Terms and Conditions, including but not limited to cases of irregular purchase, sale, or marketing of tickets or products / services purchased wholly or partially with miles;
- Accumulation of miles or use of TAP Miles&Go Programme rewards and benefits in wilful or negligent breach of these Terms and Conditions;
- Irregular or inappropriate use of the TAP Miles&Go Account that causes damage to TAP, the TAP Miles&Go Programme, or any of its partners;
- Engaging in any wilful misconduct in violation of these Terms and Conditions or the Terms and Conditions of any partners;
- Enrolments in the TAP Miles&Go Programme made using robots, spider, software or other automated means.
The TAP Miles&Go Programme is a benefit offered by TAP to its Customers, and participation in it is optional. At their sole discretion, each Customer may terminate their participation in the TAP Miles&Go Programme by accessing their Personal Area and selecting the delete Account option. This present agreement of indeterminate duration will remain valid until the Account is deleted or the account holder’s participation is prohibited, in accordance with the cases described in these Terms and Conditions.
Cancellation of the Account, under the aforementioned terms, implies the loss of all accumulated miles and products or services purchased, and subsequent replacement of these miles is not possible.
With the cancellation of the account, the personal data contained within it will be anonymised, and this cancellation is irreversible.
For Accounts where the tax identification number is mandatory (in particular, in Brazil), this number will be retained for a period of three hundred and sixty-five (365) days after cancellation, notwithstanding the anonymisation of the other personal data.
Upon cancellation of a TAP Miles&Go Account, the Account holder will not be able to open a new account for the aforementioned period of three hundred and sixty-five (365) days.
Termination of participation due to death of the Account holder
- In the event of the death of a TAP Miles&Go Account holder, certified by the submission of a death certificate, the Account will be closed, without prejudice to paragraph 14.5 of these Terms and Conditions [Account inactive for five (5) years].
- Without prejudice to such termination, the valid TAP Miles&Go miles credited to the closed Account may be transferred, at no cost to the deceased account holder’s heirs, provided that, as required under applicable law, in each case:
- Such transfer is requested from TAP in writing, accompanied by a copy of the respective certificate of inheritance, together with the express identification of the TAP Miles&Go Account to which the miles are to be transferred and the name of its holder;
- In the event of co-heirs, as indicated in the certificate of inheritance, an agreement signed by all heirs must also be provided, declaring their consent to the transfer of the miles to the Account of the holder they have designated.