How is the assistance provided?
If you are a TAP/Star Alliance Gold member or are travelling in Business Class, use our check-in services in the Premium area.
3 hours / 90 minutes Before departure For intercontinental flights
2 hours / 90 minutes Before departure For European flights
How to book?
You can provide this information by filling in the “Request for Assistance to be Provided to People with special needs” form, which can be found here.
Legislation for Passengers with Disabilities
Legislation concerning flights to and from the United States of America
TAP complies with US regulations preventing discrimination on all of its flights to and from the United States.
A copy of this document is available for consultation at the desks in Lisbon, Porto, Newark and Miami airports.
A copy may also be directly requested from the US Department of Transportation (US Department of Transportation):
- By telephone
From within the USA, via a free helpline for disabled passengers: 1-800- 778-4838 (speaking) or 1-800- 455- 9880 (TTY)
- By telephone
The Aviation Consumer Protection Division (Aviation Consumer Protection Division): 202-366- 2220 (speaking) or 202-366- 0511 (TTY)
Aviation Consumer Protection Division (PDF, 0.1MB, EN) - DOT, 14 CFR Part 382 ACAA, "Nondiscrimination on the Basis of Disability in Air Travel; Final Rule"
The Aviation Consumer Protection Division: Aviation Consumer Protection Division C-75, U.S. Department of Transportation 1200 New Jersey Ave., SE., West Building, Room W96-432 Washington, DC 20590, EUA.