Support panel – Need help?

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Questions you might have...

Yes. You can make the online request in this page.

Find out more about Booking information

All bookings that have been made directly with TAP (online, at TAP desks, at the contact center or in stores) can be changed if the tickets have been issued for more than 24 hours.

Bookings that involve ancillary services cannot be changed:

these include unaccompanied minors,
sports equipment,
extra baggage,
transport of animals in the cabin and/or in the hold,
bicycles,
medical cases and
the carrying of weapons.

The following can also not be changed: bookings made through travel agencies, bookings made through the TAP Miles&Go (Miles) Programme, bookings made through the Corporate programme, bookings using promotional codes and group bookings.

Find out more about Prepare and manage journey

If your luggage is missing, please follow these steps:

Report it to the TAP counter (Lost & Found), before leaving the baggage reclaim area;
TAP will immediately start searching for the luggage through a universal system — the Worldtracer. To learn more about the process, please contact the phone number provided when the report is issued. Alternatively, you can check Worldtracer at TAP's website;
Once TAP has your luggage, it will be sent to the address you provided in the report or you will be informed of the collection procedure.

Find out more about Baggage

Create a TAP Account here. Once you have provided your details you receive an email with a link via which you can activate your registration and choose a password. This link is valid for 24 hours. After this period, you need to register again.

Find out more about Client Area

Frequently asked questions

Any questions? Find the answers here.

Book

Booking information

Prepare and manage journey

Baggage

Check-in

Flying with TAP

Client Area

TAP Miles&Go Program

TAP Corporate Program

About TAP

Online Services

All the tools you need to help you before, during and after your trip.

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Help videos

Watch our help videos and find an interactive answer to your questions!

Winning Wings Program
Leave behind your fear of flying, there’s a world out there that can’t wait to meet you.
TAP Flight Pass
Buy a TAP Flight Pass and save up to 40% on each journey.

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Contacts

Talk to us Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience. Contact us

Online support

Phone

(+351) 211 234 400

Monday to Sunday: From 8h to 24h (WET) Portugal mainland time

tapmaputo@tap.pt

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