Requests and complaints
Send us your enquiries or submit a complaint.
If something on your trip did not go as expected, file a complaint.
You may be entitled to compensation or assistance as described in our Conditions of Carriage.
Simply fill in this form or send an e-mail.
Select the reason for your contact
Information
I have a question or would like to make a request related to the TAP Miles&Go Programme.
Complaints
I have a problem and I'm looking for a solution.
Compliments and suggestions
I want to share a positive experience I had with TAP or suggest an improvement.
Information
I have a question or would like to make a request related to the TAP Miles&Go Programme.
Complaints
I have a problem and I'm looking for a solution.
Compliments and suggestions
I want to share a positive experience I had with TAP or suggest an improvement.