Preparing to travel
At Lisbon Airport, there are dedicated special assistance desks in the Terminal 1 Departures area.
If you wish to travel with a service animal, please check the conditions here.
How to book?
This service must be booked at least 48 hours before departure. Otherwise, we cannot guarantee the provision of the service.
How is the assistance provided?
Legislation for Passengers with Disabilities
TAP complies with US regulations preventing discrimination on the basis of disability on all of its flights to and from the United States.
A copy of this document is available for consultation at the desks in Lisbon, Porto, Newark and Miami airports.
A copy of these regulations may also be directly requested from the US Department of Transportation:
- By telephone — From within the United States via a free helpline for disabled passengers: 1-800-778-4838 (speaking) or 1-800-455-9880 (TTY).
- By telephone — Aviation Consumer Protection Division: 202-366-2220 (speaking) or 202-366-0511 (TTY).
- Website — Aviation Consumer Protection Division (PDF, 0.1MB, EN) – DOT, 14 CFR Part 382 ACAA, "Nondiscrimination on the Basis of Disability in Air Travel; Final Rule."
- Letter — Aviation Consumer Protection Division C-75, U.S. Department of Transportation 1200 New Jersey Ave., SE., West Building, Room W96-432 Washington, DC 20590, EUA.
See here our conditions for travelling with a guide dog.