Do you have any other questions about the carriage of assistance dogs?
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Please read our FAQ.
Flying with animals
Assistance dogs are welcome aboard TAP
Dogs are the only assistance animals allowed on board TAP. They travel for free and are generally carried in the cabin.
Emotional assistance dogs
TAP will no longer accept reservations for transportation of Emotional Assistance Animals (ESAN), used for therapeutic purposes, without the need for any training beyond the basic, from 15 January 2021.
The service continues to be guaranteed on bookings already confirmed to this date.
Meet the assistance dogs allowed on board:
Assistance dogs allowed on board our flights must be at least 10 weeks old
They are in the Assistance Animal category (SVAN) and receive training to perform owner/tutor assistance tasks such as:
1
Guide Dog
2
Hearing dog
3
Service dog
Training assistance dogs are accepted if accompanied by their trainer or host family. Host families are considered to be those who receive assistance dogs during the animal's socialization and adaptation phase to human coexistence and are accredited as such.
What do you need to fly with your assistance dog?
First of all, we suggest that:
This assistance service be requested at least 48 hours prior to the flight via this form or at an airport service desk.
In addition:
- Ensure that the dog is properly identified as a Service Animal (SVAN).
- Ensure that the dog has an animal passport, issued by a veterinarian, attesting to its identification and anti-rabies vaccination or, in countries which do not issue animal passports, an official veterinary health certificate.
- Proof of compliance with legally required health requirements.
- Proof of compliance with the obligations concerning liability insurance.
How to transport your assistance dog
Assistance dogs always travel in the cabin.
Service dogs must be transported under the following conditions to ensure the safety and welfare of passengers and animals:
- Without a container, at the owner’s feet.
- Always on a leash.
- Without occupying a passenger seat.
- Without moving around in the cabin.
This information only concerns the non-commercial movements of dogs recognised as Service Animals (SVAN). If you need information regarding the import and export of animals, you should contact the respective embassies or consulates.
TAP Air Portugal reserves the right to refuse acceptance if the animal presents signs of disease, agression, lack of hygiene, or any other abnormal characteristic likely to impact flight safety.
TAP complies with the following regulations in force:
- EU Regulation No. 1107/2006 of 5 July 2006 on the rights of passengers with reduced mobility.
- Code of Federal Regulations, Chapter 382 of the US Department of Transportation, in force since 13 May 2009, applicable to passengers travelling to/from the US.
