All the essential information on baggage is here.
Your baggage is important to you and to us. Travel with everything you need without having to worry about anything.
Everything about baggage
Everything you need to organize your baggage.
Checked baggage Check whether your baggage was transported on your flight. This service is only available for flights departing from Lisbon, Porto, Faro, Funchal and Sao Paulo (Guarulhos).
Where is my bag? Track your bags.
Lost & Found If your baggage is late, now you can fill out the form online and avoid lines at the airport. You can do it up to 12 hours after your landing. This service is unavailable if your destination is in Brazil (except Sao Paulo - Guarulhos), Italy, or the United Kingdom due to legal restrictions.