Your baggage didn’t arrive?
Report delayed baggage
You can also report missing baggage at the Lost & Found desks located in the baggage claim area.
The success rate is 95%, and most baggage is delivered within 48 hours of registering the loss.
If we are unable to find your baggage within 72 hours, we will ask you to provide a more accurate description of its appearance and contents, and you will also be asked to complete a baggage inventory form (PDF, 0.3MB, PT, EN). You must submit this document within 5 days after the loss.
Track your baggage
Keep informed about the search for your baggage.
You can check our baggage tracker at any time and make changes to the information on file using the registration number you were given when you reported the loss.
Since bags tend to look very similar, any identifying detailsare very important.
Check your bag before leaving the airport. If it is damaged or you notice that items are missing, let us know immediately.
You can do this at the airport at the Lost & Found desks near the baggage carousels, where your complaint will be registered and a report of the mishandled baggage will be issued.
Compensation and liability
If we are unable to find your baggage within a reasonable length of time, we are willing to compensate you as stated in the terms and conditions of our liability.
Please contact us in order to start the compensation claim process.
As specified in the Transportation Conditions, TAP’s liability for the loss and delay of baggage is limited and a loss claim is only set in motion after the information has been reviewed.
If you do not report the loss at the airport, you have up to 21 days after the date of the flight to make a written complaint.
We do not accept liability for losses that are reported after you have left the arrivals area.
We can only accept and pay compensation on cases that comply with the stipulated deadlines.