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*Any decision to move to a seat that must be paid for (requires credit card) cannot be altered.
Under what circumstances is there no right to a refund?
Reserve a seat in your preferred area - More comfort
Reserve a seat in your preferred area
Ensure you travel next to your friends and family!
Now we are offering you the chance to reserve a seat in that part of the aircraft you prefer and in which you feel most comfortable.
Make sure you travel in your preferred area before arriving at the airport (excluding Lisbon-Porto/Porto-Lisbon flights).
We have three different areas for you: choose between Standard, Preferential or Extra Legroom (emergency exit).
Make sure you travel in your preferred area before arriving at the airport (excluding Lisbon-Porto/Porto-Lisbon flights).
We have three different areas for you: choose between Standard, Preferential or Extra Legroom (emergency exit).
Have you thought about the comfort provided you by this option?
Standard Area
Travel with who you like most!
Preferential Area
All seats recline
Extra Legroom Area / Emergency exit
More legroom!
Frequently Asked Questions
What kind of areas are chargeable?
- Extra Legroom / Emergency exit - emergency exit rows between Preferential and Standard areas (front rows on Lisbon-Boston and Lisbon-JFK flights);
- Preferential area - front rows - from the first row of Economy Class to the row before the Extra Legroom seats;
- Standard area - from the row after Extra Legroom to the last row of Economy Class.
For each brand, what kind of areas are chargeable?
Europe and North Africa flights 1
| TAP Product | Extra Legroom Area / Emergency exit | Preferential Area | Standard Area |
|---|---|---|---|
| tap|discount | Chargeable | Chargeable | Chargeable |
| tap|basic | Chargeable | Chargeable | Chargeable |
| tap|classic | Chargeable | Chargeable | Free |
| tap|plus | Chargeable | Free | Free |
| tap|executive | Not applicable | Not applicable | Not applicable |
| tap|top executive | Not applicable | Not applicable | Not applicable |
Europe and North Africa 2 and Intercontinental flights
| TAP Product | Extra Legroom Area | Preferential Area | Standard Area |
|---|---|---|---|
| tap|discount | Chargeable | Chargeable | Chargeable |
| tap|basic | Chargeable | Chargeable | Free |
| tap|classic | Chargeable | Chargeable | Free |
| tap|plus | Chargeable | Free | Free |
| tap|executive | Not applicable | Not applicable | Not applicable |
1) tickets issued from 01-Sep-16 / travel from 01-Oct-16
2) tickets issued until 30-Aug-16
2) tickets issued until 30-Aug-16
How long does it take to reserve a seat?
Seats are available for reservation at any time. For tickets without pre-reservation or when this service is not required, seats will be allocated automatically at check-in (online or at the airport). Any changes are charged for depending on the TAP Product and the seat requested.
This service is not applicable on the Air Shuttle between Lisbon and Porto or vice versa.
How do I reserve a seat?
There are three ways to reserve a seat:
- During the reservation process;
- While checking-in online*;
- At managing your reservation.
How much does each area cost?
| Type | Europe and North Africa * | Intercontinental |
|---|---|---|
| Extra Legroom Area / Emergency exit | 25 EUR / 30 USD / 40 CAD | 60 EUR / 65 USD / 85 CAD |
| Preferential Area | 25 EUR / 30 USD / 40 CAD | 35 EUR / 40 USD / 50 CAD |
| Standard Area | 10 EUR / 15 USD / 20 CAD | 25 EUR / 30 USD / 40 CAD |
*including Algeria and Morocco
Between Lisbon-Boston and Lisbon-JFK:
| Type | Amount |
|---|---|
| Front Rows with Extra legroom - from row 6 to 18 | 60 EUR / 65 USD / 85 CAD |
Note: This ancillary service is non-refundable. However, it may be changed to other dates, as long as keep the same characteristics.
What are our seats like?
As we know comfort is essential on a trip, find out all about our seats!
|
Aircraft |
Class | Seat pitch | Seat width | Seat recline |
|---|---|---|---|---|
| A340 | Executive | 54" (137,16 cm) | 20" (50,80 cm ) | 180/º * |
| Economy | 32 - 34" (81,3 - 86,3 cm) | 17,6" (44,7 cm) | 6/º | |
| A330 | Executive | 60" (152,40 cm ) | 20" (50,80 cm) | 180/º * |
| 44" (111,76 cm ) | 27,5" (69,85 cm) | |||
| Economy | 31" / 32" (78,8 / 81,3 cm) | 17,72" (45 cm) | 6/ª | |
| 31" (78,8 cm ) | 19,7" (50 cm) | 4/º | ||
| A321 | Executive |
32" (81,28 cm) | 22" (55,88 cm) | 6/º |
| Economy | 30" (76,2 cm) | 18" (45,7 cm) | ||
| A320 | Executive | 32" (81,28 cm) | 22" (55,88 cm) | |
| Economy | 30" (76,2 cm) | 18" (45,7 cm) | ||
| A319 | Executive | 34" (86,36 cm) | 22" (55,88 cm) | |
| Economy | 30" (76,2 cm) | 18" (45,7 cm) | ||
| Embraer 190 | Executive | 34" (86,36 cm) | 16,5" (41,91 cm) | 4/º |
| Economy | 31" (78,7 cm) | 16,5" (41,9 cm) | ||
| ATR 72 | Executive | - | - | - |
| Economy | 30" (76,2 cm) | 16,8" (42,7 cm) | 3,1/º |
* Seats that can recline to 180º are exclusive to our A330 aircraft, used first and foremost on flights to Boston and JFK (these routes are also served by other aircraft, besides the A330 planes with these features).
Find out here about our modernized aircraft.
Find out here about our modernized aircraft.
Who is exempt from the payment of seat reservations?
| Passenger | Exemption | Exempted Companion | Notes |
|---|---|---|---|
| Victoria Gold | Yes | - | |
| Victoria Silver | Yes | - | Except Extra Legrooms area, including rows 6-18 of Boston/JFK flights |
| Victoria Miles | No | - | |
| TAP Corporate TOP | Yes | - | Except Extra Legrooms area, including rows 6-18 of Boston/JFK flights |
| TAP AMEP | Yes | - | |
| Star Alliance Gold | No | - | |
| Star Alliance Silver | No | - | |
| G Class (Groups) | Yes | - | Except Extra Legrooms area, including rows 6-18 of Boston/JFK flights |
| X Class (Victoria - Economy) | Yes | - | Except Extra Legrooms area, including rows 6-18 of Boston/JFK flights |
| I Class | Yes | - | |
| Infants | Yes | Unlimited* | Not possible to travel on exit row |
| Baby Baskets | Yes | Unlimited* | Not possible to travel on exit rowSpecific places for Baby Baskets |
| Unacompanied Minors | Yes | - | Specific places for Unacompanied Minors |
| Pets in cabin | No | - | Not possible to travel on exit row |
*exempted companion if they are in same reservation.
When is there a right to a refund?
- If you are allocated a cheaper seat. Should this happen you will be refunded the price difference in vouchers;
- In involuntary cases (for example missing a connection through a fault of the company) you will receive a full refund of the price of the service you did not receive.
- If you are allocated a different seat, but one of the same type;
- If you cancel your flight you will not be eligible for a refund, although you may receive a voucher to use on the same service within 12 months of issue;
- If you book an emergency exit seat without meeting the requirements.
What happens if the aircraft type changes?
Our system will replace your reserved seat with another of the same type. The chosen/allocated seat row may also be changed; however, the system will ensure you are allocated a new seat of the same type. For example: seat 4C, which is in the “Preferential seat”, may be changed to seat 6D, which is also in the “Preferential seat”.
10. Terms and conditions for reserving Extra Legroom / Emergency exit seats:
To reserve this type of seating you must:
- Understand and speak Portuguese and/or English;
- Be able to move quickly;
- Be over the age of 12 (these seats are not open to children, accompanied or unaccompanied, or babies);
- Not have a cabin animal;
- Not be a deportee, considered an inadmissible passenger or be in custody;
- Not suffer from any physical or mental disability that limits your ability to apply written or verbal instructions.
Our medium-haul aircraft are being completely renovated. Find out more here!
Important information
Please note that the seat selected by the client during reservation may be changed to another with similar characteristics the features are:
- Extra Legroom Area - Emergency exit rows between Preferential and Standard areas (front rows on Lisbon-Boston and Lisbon-JFK flights);
- Preferential Area - front rows - from the first row in Economy Class to the row before the Extra Legroom seats;
- Standard Area - from the row after Extra Legroom to the last row in Economy Class.
- These services are available only on flights operated by TAP and TAP Express;
- Non-refundable;
- Subject to availability.
