What to expect when your flight is canceled or changed?
- We will notify you of the delay or cancellation of your flight via email;
- If your flight is canceled, we will automatically book a seat for you on the next flight with available seats;
- We will provide an online tool so that you can check the alternative flight we found for you, and, if necessary, choose a flight that is most convenient to you;
- We will do our best to book the same seats you have selected previously;
- If you are not in transit, we will provide free hotel accommodation while you wait for your alternative flight;
- Depending on the waiting time until the alternative flight, we will offer you meals and beverages.
Flight status and trip alternatives
Avoid queues and do not go to the airport.
- Check the status of your flight on our site - flytap.com - under – “Flight Information”;
- Check if you have received any notification from us with a link to manage your trip, and then choose an alternative flight using this tool.
You will be able to find alternatives for your trip and inform us of your decision via the online platforms we offer you;
- To avoid queues and crowds, please do your check-in online instead of doing it at the airport. Please make sure you go through the airport's security check at least 45 minutes prior to your flight's scheduled departure time. For international flights, please make sure you go through passport control at least 60 minutes prior to your flight's scheduled departure time.