Should the passenger prefer not to be re-routed to their final destination and instead request a refund (by cancelling the flight in the Self Service app), TAP will issue a refund to the passenger in one of the following ways, to be selected by the passenger:
- By electronic bank transfer, bank draft, bank cheque, depending on how the original payment was made;
- By travel vouchers and/or other services up to the total ticket value, according to the travel voucher surcharge conditions in effect and by written agreement with the passenger.
The amount to be refunded will correspond to the unused part(s) of the journey and for used part(s) of the journey if the flight no longer meets the needs of the original journey plan.
There is more information about refunds here.