Visually Impaired Passengers
Preparing to travel
How to reserve
Find out more about online check-in here.
How is the assistance provided?
At the airport
From there, your entire trip will be handled by a staff member.
We recommend that you arrive at the airport in plenty of time:
3 hours / 90 minutes Check-in times for intercontinental flights
2 hours / 90 minutes Check-in times for European flights
- Your seat location in the aircraft (proximity to doors and emergency exits, toilets, etc.);
- Where to find the call buttons and the entertainment system;
- The location of the oxygen mask and how to use it
- A description of what is on your tray at meal time
- Help to get to the lavatories. However, no assistance whatsoever is provided inside the lavatory.
Legislation for Passengers with Disabilities
Flights to and from the United States of America
A copy of this document is available for consultation at the TAP counters in Lisbon, Porto, Newark and Miami airports.
You may also request a copy of these regulations directly from the US Department of Transportation prior to flying:
- By telephone
If you are in the United States, call the toll-free helpline for disabled passengers: 1-800- 778-4838 (voice) or 1-800- 455-9880 (TTY)
- By telephone
Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366- 0511 (TTY)
- By visiting the website
Aviation Consumer Protection Division (PDF, 0.1MB, EN) - DOT, 14 CFR Part 382 ACAA, "Nondiscrimination on the Basics of Disability in Air Travel; Final Rule"
- By writing to
Aviation Consumer Protection Division C-75, U.S. Department of Transportation 1200 New Jersey Ave., SE., West Building, Room W96-432 Washington, DC 20590, EUA