Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.
Support panel – do you need help?
Questions you may have...
Frequently asked questions
Any questions? Find the answers here
TAP Miles&Go Program
All the tools you need to help you before, during and after your trip.
Watch our help videos and find an interactive answer to your questions!
Winning Wings ProgramLeave behind your fear of flying, there’s a world out there that can’t wait to meet you.
TAP Flight PassBuy a TAP Flight Pass and save up to 40% on each journey.
Talk to us Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience. Contact us
Monday to Sunday: Available 24 hours a day.
Call to national landline.
The cost of communications depends on the tariff agreed with your operator.