Current offers of awards and benefits are available online, in mailings or from the TAP Miles&Go Client Service Centre.
TAP reserves the right to change, supplement or cancel individual awards and benefits offered by TAP Miles&Go Programme.
TAP Miles&Go Programme partner airlines and the TAP Miles&Go Programme partners may set out advance terms and conditions for bookings or for requesting awards or benefits. These advance terms and conditions may vary for each benefit or award.
When booking or requesting an award or benefit with/from a TAP Miles&Go partner airline or a TAP Miles&Go Programme partner, clients are not entering into an agreement with TAP and TAP shall not be liable for proper provision of any services, fitness for any purpose or the quality of goods supplied as awards and/or benefits.
TAP accepts no liability for any taxes or other charges or disadvantages to which TAP Miles&Go Programme clients may be subject in connection with the use of TAP Miles&Go or TAP Miles&Go awards and benefits.
All charges (airport, carrier surcharge, security or others) and credit card fees will be borne exclusively by the TAP Miles&Go Client.
When booking or requesting an award or benefit, clients must state in advance that they are booking an award or a benefit.
TAP and TAP Miles&Go partner airlines or TAP Miles&Go Programme partners may refuse to grant an award or benefit if the client has already booked a flight or service without clearly stating that the booking is for a TAP Miles&Go award or benefit.
Any award documents obtained illegally or in violation of these Terms and Conditions will not be honoured.
Seat availability for MilesOnly and Miles&Cash Tickets varies according to destination and date. The number of seats is limited even on flights that are not yet fully booked. Restrictions may apply during certain periods and for certain award types.
All personal documentation submitted for travel is the client’s responsibility (ID, passport, visa or others).
Award flights expire within one (1) year of issue with the exception of those issued as part of a promotion, in which case they are only valid for the duration of the promotion. As for other benefits, they will remain in effect on the basis of their terms of validity, as specified in the document issued by the TAP Miles&Go Programme partner in question.
Awards and benefits issued cannot be transferred, replaced, renewed, changed or refunded, except when explicitly stated to the contrary in the individual booking arrangement or Terms and Conditions of TAP, the partner airline or TAP Miles&Go Programme partner as the case may be. Whenever an award or benefit is replaced, renewed or otherwise changed, the client may have to pay a handling fee.
An additional fee will be charged for the handling of MilesOnly and Miles&Cash Tickets after a no-show.
Awards and benefits can be issued to a third party. This issue is only valid if the client receives no monetary compensation for the exchange.
MilesOnly and Miles&Cash Tickets and upgrades may be issued in the name of a person other than the TAP Miles&Go account holder against written authorisation from the account holder.
After awards and benefits have been issued, it is not possible to change booking classes or routes. Only the date of travel or flight number (time) can be changed after awards and benefits have been issued.